Zigbee network is not online

[bobbyD]

@gnobes

factory reset it and noticed a few things.

Please follow instructions in this post. It sounds like you will keep the hub, so I would skip step 6:

How to factory reset the hub for the purposes of resale?

You certainly do not need to open a ticket to reset your own hub. Following are the steps that should be performed: Connect to hub and click Settings on the left menu, then select Z-Wave Details. On the Z-Wave Details page, reset the radio by typing "reset" in the Reset Z-Wave Radio field. Go back to Settings and select Zigbee Details. Reset the radio by typing "reset" in the Reset Zigbee Radio field. Go to Diagnostic Tool and select "Soft Reset" (make sure you mark the checkbox to "Also cle…