Iāve been dealing with the ZIGBEE NETWORK IS NOT ONLINE a lot.
Apparently everytime I add a new zigbee device to the network, the hub shuts down the zigbee network and takes a long time to get back.
Adding zigbee switches seems to fail less then adding more complex devices such as power measuring ones.
I searched the forum, and only tracking the devices one-by-one appears to be the solutionā¦
Any tips and ideas on how to solve this?
C7 Hub - running updated firmware
Strong zigbee network (I have two devices that seem to be losing its synch from time to time. Replaced them but no chages so far) other than that the network works fine.
Almost all rules run on HEās Apps. Only around 15 on Webcore
3 measuring plugs on the network, all of them with auto-polling off, installed using TUYA METERING PLUG driver
If you don't see anything out of the ordinary in Logs, either the actual logs themselves (e.g., lots of errors) or the App Stats or Device Stats pages, then you might have a problem that Support would be interested in looking at. (And actually, from what I've heard, on recent hubs, even an overloaded hub shouldn't cause the Zigbee radio to go offline like early hub users were sometimes afraid of.)
I believe it is OK for me to share that they are working on Zigbee change, currently in beta, that might help with this issue. If it goes well, it might make the next platform release (EDIT: nope, probably not because it was introduced late in the beta). You could probably join the beta now if you're curious, or just wait--though, again, Support (who is likely to see this post or I can tag them if not) may have other ideas.
Thanks for your reply!
This thing is really annoying and it makes one start to try things outside of the HE enviroment. (The last thing added was an Elgin lamp, that I connected thru amazon echo, ācause I didnāt want the zb network to go down just because of a single bulbā¦
Iām very interested in helping the community solve this issue. Please feel free to tag the support team, Iād be happy to help if I could.
We are investigating this issue and we believe it's related to a particular mix of devices. When you have a chance, could you please send me a private message along with your hub ID or MAC address?
