Zigbee devices intermittently stop responding

[hertzell]

On 7/8 my zigbee devices started acting up and were not responding to commands. Only 2 minor app changes were made 3 days earlier. No device or system changes were made. I have 35 zigbee devices including 6 repeaters (not bulbs). Zwave devices are fine. I've rebooted the radio, HE itself, change the radio power (8=>12=>16) and channel (20=>22) and upgraded to 2.3.5.152 from 2.3.5.146 to troubleshoot. It does appear a radio reboot does clear it up but it comes back.

I noticed this morning that the zigbee radio is rebooting on its own and did so yesterday afternoon/last evening. Looks like every 15 minutes in one long stretch. Nothing worked this morning. I rebooted the radio and could then turn off devices that were still on overnight...

This is a migrated hub (C5=>C8). I only had IrisV1 issues upfront and it has been fine up until 7/8. I had no C5 zigbee issues prior.

Not sure what to try next.

Kent

[tivomaniac]

Reports like this keep me from migrating. I have a C8 sitting here in it's box that I ordered the night they announced it but I just dread pulling the trigger.

[rlithgow1]

@hertzell

Not sure what to try next.

Please click this link and pick zigbee radio offline. That way staff can look at your engineering logs.

Warranty – Hubitat Support

[hertzell]

Thanks @rlithgow1 - submitted the request.

[rlithgow1]

Let us know what they say...

[hertzell]

OK, I was sent a replacement hub. No further details provided.

Question now is will Hub Protect from the failing C8 migrate, albeit prorated, to the new one?

[rlithgow1]

to to my.hubitat.com then click on registered hubs. On your old hub click transfer sub and pick your new hub..

[hertzell]

Thanks, all set. I'll report out one more time after a few days.

[hertzell]

Looks like everything is stable now. No radio issues logged or experienced. Zigbee device response time does seem snappier than prior C8 (on actual devices and test devices used to troubleshoot former C8). Appreciate the help from @rlithgow1 and Support!