ZigBee Bulbs Don't Seem to Fully Pair, Work for a Few Moments and Then Loose Connection

[18f43624cd7f10ae5a81]

Hello,

I am running Platform Version 2.3.7.140 and Hardware Version C-8.

I have four bulbs, Miboxer FUT106Z 6W GU10 RGB+CCT LED Spotlight Zigbee 3.0 [manufacturer: _TZB210_rwy5hexp], that don't seem to fully pair. After resetting them they blink red as I pair each to my hub. As I go through the process of naming each and assigning it to a room, each bulb continues to blink and then eventually remains on. For a few moments I have control of the bulbs as a Generic ZigBee RGBW Light. Then contact is lost. Sometimes I can restart the Add Device process and briefly restore the connection, usually having to first power cycle the bulb.

I've removed the devices from the hub, factory reset, and tried several ways of adding them. I've even tried updating the firmware. Yes, updating the firmware is risky.

I have three almost identical bulbs that have been working great without issue. The only differences that I have noticed are that the manufacturer is listed as _TZ3210_wggyegwg and the software version appears newer.

One of the problem bulb's info:

• endpointId: 01
• application: 40
• firmwareMT: 1141-D3A3-00000040
• inClusters: 0003,0004,0005,0006,1000,0008,0300,EF00,0000
• manufacturer: _TZB210_rwy5hexp
• model: TS0505B
• outClusters: 0019,000A
• softwareBuild: 00000040

A working bulb's info:

• endpointId: 01
• application: 62
• firmwareMT: 1002-1602-00000062
• inClusters: 0000,0003,0004,0005,0006,1000,0008,0300,EF00
• manufacturer: _TZ3210_wggyegwg
• model: TS0505B
• outClusters: 0019,000A
• softwareBuild: 00000062

Here is the log text from a problem bulb.

dev:862023-12-26 07:59:13.134 PMwarndebug logging disabled...
dev:862023-12-26 07:29:13.091 PMwarnconfigure...
dev:862023-12-26 07:22:48.578 PMwarnconfigure...
dev:862023-12-26 07:17:56.260 PMwarnconfigure...
dev:862023-12-26 07:15:01.642 PMwarnconfigure...
dev:862023-12-26 07:05:37.509 PMwarnconfigure...
dev:862023-12-26 07:03:36.115 PMwarnconfigure...
dev:862023-12-26 07:02:01.055 PMwarnconfigure...
dev:862023-12-26 07:00:14.766 PMwarnconfigure...
dev:862023-12-26 06:59:20.451 PMwarnconfigure...
dev:862023-12-26 06:58:13.930 PMwarnconfigure...
dev:862023-12-26 06:54:16.679 PMwarnconfigure...
dev:862023-12-26 06:51:12.683 PMwarnconfigure...
dev:862023-12-26 06:49:29.283 PMwarnconfigure...
dev:862023-12-26 06:38:25.957 PMwarnconfigure...
dev:862023-12-26 06:35:19.606 PMwarnconfigure...
dev:862023-12-26 06:30:55.670 PMwarnconfigure...
dev:862023-12-26 06:30:13.331 PMwarnconfigure...
dev:862023-12-26 06:29:02.922 PMinfofingerprint profileId:"0104", endpointId:"01", inClusters:"0003,0004,0005,0006,1000,0008,0300,EF00,0000", outClusters:"0019,000A", model:"TS0505B", manufacturer:"_TZB210_rwy5hexp"
dev:862023-12-26 06:29:02.840 PMtraceZCL version:03
dev:862023-12-26 06:29:02.836 PMtraceSoftware Build Id:unknown
dev:862023-12-26 06:29:02.833 PMtraceModel:TS0505B
dev:862023-12-26 06:29:02.830 PMtraceManufacturer:_TZB210_rwy5hexp
dev:862023-12-26 06:29:02.752 PMdebuggetting info for unknown Zigbee device...
dev:862023-12-26 06:28:52.718 PMdebuggetting device info in 10 seconds...

I did also try setting the bulbs up as Advanced ZigBee RGBW Bulb. It did not resolve the connection issue and the bulbs were not working quite right when connected.

I don't have the packaging from the set of three working bulbs, so I don't know if they had the Tuya logo on them as the set of four problem bulbs do.

[TomG]

I can’t be much help, but those appear to both be Tuya bulbs. I buy a lot of Tuya devices on AliExpress. Even though a Tuya product looks the same it may be from a different production line.

_TZB210_rwy5hexp and _TZ3210_wggyegwg are different bulbs. The driver for the newer bulb may not be available in the HE library.

@kkossev is our Tuya driver Jedi. Perhaps he can assist.

[kkossev]

This issue can not be resolved on a device driver level.

[C-8] Zigbee devices that do not pair correctly in HE

Hi all, In the past year, there were many cases reported when some new Zigbee devices do not pair correctly with HE. Most possibly the reason of these devices not working with HE is because they do not strictly follow the Zigbee standard specifications, but we hope there is still a chance for these to be patched from HE side. Note, that there are at least 2 different types of problematic Zigbee devices, Edit : as the F2 problem seems to be gone now, I am hiding it into the summary section be…

[kkossev]

Did you manage to get this device to stay connected to your HE hub?

[18f43624cd7f10ae5a81]

No, no luck in keeping the bulbs connected. The older model bulbs that I have are no longer made, so only the new models are available. Mike is too busy to accept a loaner bulb to work with in the lab.

Tuya isn't interested in full support of Zigbee, https://support.tuya.com/en/help/_detail/K9hut33x1a8ta. They and the device manufacturers are clearly happy to lock consumers into their platform. The vendor I bought the newer bulbs from is happy to send me one of their proprietary hubs for free- but then I'd have to use the Tuya app to control the Tuya bulbs.

When I get around to it, I'll add Zigbee2MQTT that supports the newer bulbs and method of dealing with Tuya and other devices.

I am considering if I want to try to run Zigbee2MQTT on my NAS (network attached storage) or buy a Raspberry Pi to run it on.

I'll then have to add the Zigbee2MQTT Routing Driver.