Z-wave thermostat stopped reporting updates to hub

[wolfgang-k-amann]

Hello,

Since the last two or three software update my 2 Z-Wave Thermostats from Trane do not provide an update back to the hub. I can send changes which they process, but on the Dashboard no update is done , means I can not see any changes and need to check on the Thermostat .

This worked very reliably before, but not now anymore. That’s really hindering !

As I read the incident is this related to it ?

Thank You !

[jtp10181]

This has nothing to do with the incident notice you replied to so I moved it to a new thread.

Read this below:

@jtp10181

Help for Hub Related Issues

Please provide the following info (if you are not sure just say so)

All Hub Issues

• Model of Hub
• Platform/firmware on hub

@jtp10181

Z-Wave Issues

For partial or total loss of Z-Wave control (radio seems dead), before doing anything else please shut down the hub from settings and unplug for 30 seconds, then re-plug to boot back up. This will allow the radios to fully power down and restart. A regular reboot only restarts the platform and not the radio hardware.

For C-7 Hub, make sure you do not have a Z-Wave firmware update: [Instructions HERE]
The Update Firmware button is hidden when the Z-Wave firmware is already up to date.
Use http://YOUR.HUB.IP/hub/zwaveVersion to check your version info.

Official Hubitat Documentation Resources:
Hubitat Docs: Z-Wave Details
Hubitat Docs: How to Troubleshoot Z-Wave

What info to provide for troubleshooting assistance:

• How is Hub being powered? Supplied power block or other (explain)
  • PoE power (with splitter) is known to cause major Z-Wave issues on the C-8 hub.
  • See this post for detailed write up on PoE testing: PoE and the C8
• Provide screenshots showing entire Z-Wave details Page
• Provide screenshot of Z-Wave Topology Map (red/blue squares)

[rlithgow1]

I would also add to what @jtp10181 when mine stopped reporting (Honeywell t6 pro) I simply power cycled the thermostat (pulled it off the wall and then also removed the batteries) and powered it back up and has been running fine since.