Z Wave Issues, any suggestions

This week I started moving all my Z Wave devices across from Smartthings. I have moved about 20 out of 100.

This morning a couple of the devices seemed to be non-responsive and I rebooted my HE C7.

I have been trying to fix one of my Aeotec HEM gen5 devices today but other than that have done no more adding.

This evening my all the z wave devices stopped working and became unresponsive.

Tried Reboot, Z Wave repair, and nothing. I don't believe I have any ghost nodes and nothing seems to be hogging processor time.

I do have a lot of FG-222 relays which I was concerned about adding as I have seen they can cause problems but, so far I have only added 5.
Mesh Details look like this tonight.

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I have searched the forum but not seen anything quite like this.

Can anyone give me some suggestions, please. I don't want to have to start again if possible.

Thanks

Your table looks pretty decent. I would start with shutting down the hub from the settings menu. Unplug power from it (at the wall NOT at the hub itself) Wait 5 or 10 mins and power it back up. After that run a z-wave repair. Even though you look like you have a good amount of mains powered device, you may or may not want to throw in a couple of beaming repeaters to strengthen the mesh. But first try the power thing and repair above and see if that helps.

Do you have any devices that might send frequent reports? Certain sensors or power metering devices can send info every couple of seconds by default. That seems to be a common issue people have that brings the zwave to a halt on the C7. Especially that Pool Pump sensor paired with S0 causes extra overhead due to the S0 security, but if it is not sending frequent reports it should not hurt anything.

The recommendation above for doing a shut down and pulling power I can vouch for, that at least brings the zwave back to start with. If the same problem is happening it will degrade and go down again though.

What driver are you using?

Been trying the one by classicgod but its not working properly.

I have 5 single channel and 1 3channel HEM to connect but I only need them to report W and KWH at 5-minute intervals so once working with the correct setting I hope they will be OK.

going to unplug and try a z wave repair now.

Ok Done that.

Still Nothing.

Next, I restored a cloud backup from yesterday before I added the HEM then ran a z wave repair again.

I guess about 50% of the time it's now working but very intermittent.

z wave repair

I have seen other people recommend NOT doing a full repair on the C7, it is supposed to self-heal over time. Do individual repairs on any single nodes that are causing troubles was the recommendation.

The constant repairs might be flooding the network with commands and causing even more trouble I am thinking.

I would try another full power down and then when it comes back up just focus on one single mains powered device. Turn on the logging for it, keep the logs open. Try doing refresh on/of whatever you can send from the hub and also physically activate it if you can. If that device is working then try another one and so on. I would start with all the powered devices first and then switch over to battery devices. Any battery devices you would have to wake up first by activating them or some will have buttons on them which can be used to wake them up.

Thanks for that.

I have now gone back 5 generations of backup (The oldest available on cloud backup),

Restored it, unplugged it for 10 minutes, then run a z wave repair, and it's still all over the place.

I am going to let it settle tonight and see if its any better tomorrow.

Failing that I will have to start again with the Z Wave.

Question. I only see 5 versions in the cloud backup. Are they deleted at that point or is it possible to go back further?

The whole reason I went with cloud backup was to try and avoid this!. I reckon I need to go back about 7 or 8 version to find the root cause of this!

Thanks

I think the cloud only keeps the last 5, which would allow you to go back ~5 weeks (if done weekly).

For someone that wants more than the last 5 weeks, you need to do them less often I suppose, or do more local/manual backups and store them off-node.

Once I have finished adding z wave devices I plan to reduce the backups to every few days or weekly. However, my plan was to do backups after each z wave device addition due to all the issues I am having. Unfortunately, that plan seems to have failed!

Anyway going to reset the z wave this morning and redo everything using the knowledge I have gained from the first attempt.

Final Update.

I went back and cleared/Re-added the Z Wave devices with 2 changes.

1/ Left the HEM out until I research more about settings and best driver etc.

2/ Used a different driver for the Fibaro FGS-222 dual switches by cjcharles. which seems to have them working without issues (Thanks for your work on this).

I will let it settle for a few days and get some reliable daily backups (just in case) So back on track now. Thanks for all the suggestions.

Last Question. Which driver should work for single and 3 phase Aeotec HEM's in the UK!

I'm using Taylor Vierrether's driver on mine. I don't know if it applies to the uk version though

Doesnโ€™t this have a built-in driver?