Z-wave devices not responding to C8

My Z-wave devices stopped responding to my C8 (2.3.9.166) yesterday. Any command from the device page, dashboard, button/scene controller, or Alexa/Google is not acted on (very occasionally one will respond after several minutes). If I press "On" in device details, nothing happens. No event is generated. Conversely, if I physically turn the light off or on, the status is updated immediately.

Multiple times I have done a Shutdown followed by removing the power for many minutes. Hasn't helped. I left it alone over night - no improvement. This morning I performed a Z-Wave Repair. It showed about half of nodes didn't respond, but about half did (although the responsive nodes still don't receive commands).

Z-Wave Repair
Stage: Idle
Finished Z-Wave Network Repair
Completed Nodes: 07 0A 13 16 18 1B 1E 1F 22 2B
24 08 0F 10 15 19 1C 23 37
Failed Nodes: 09 0C 12 14 17 1A 1D 20 21 25
26 27 28 29 2A 2F 2E

The C8 is controlling other devices (e.g. WIFI) without any problems.

I've run out of things to try. Any suggestions? Thanks.

What are you using to power the c8?

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How are you powering the C8 -- are you using the Hubitat's own power brick & usb cable or something else?

If the shutdown/un-power trick doesn't work, then the hub's power source is the next usual suspect with a ZW issue like this (the C8/8P's ZW radio is particularly sensitive to power anomalies).

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I'm not certain which USB power adapter came with the C8. The one which I've been using for a very long time is 1.5A. I just tried a 2A adapter with no change in behavior.

I'll add that it does receive commands from Z-wave button/scene controllers and will act on non-Z-wave devices.

I tried another Z-Wave Repair which resulted in a different mixture of failed nodes:

Z-Wave Repair
Stage: Idle
Finished Z-Wave Network Repair
Completed Nodes: 0C 13 15 16 18 1B 1E 1F 22 2F
2E 08 0A 10 1D 20 25 28 2B 24
Failed Nodes: 07 09 0F 12 14 17 19 1A 1C 21
23 26 27 29 2A 37

How about trying a repair on each individual device instead of hitting the whole network. Maybe they will come back one at a time. Might be worth a try. :man_shrugging:

By the looks of it, it is likely a failed device not a problem with the c8 itself,,,

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Why would half the devices suddenly fail, and then a different mixture of devices be failed on the next repair attempt? Shouldn't the non-failed devices that directly communicate with the hub respond?

BTW, I also tried an antenna swap; no difference.

I tried a repair on a device that's a couple of feet away from the hub. Still not responding.

OK. It was just a thought. I know in the past a full network repair was not very effective. Too many messages flying about. :slight_smile: That may not be the case now of course.

@bcopeland @bobbyD
Any chance of looking at hub logs?

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:point_up_2:

Not if there is a failed device that is spewing out garbage and polluting the mesh with traffic. Or also, if there is a device that many others like to route through it can chaos for a while as everything tries to figure out new routes.

Also a single repair is pretty intense on the mesh on its own, so after a full repair with a bunch of failed nodes you may have actually made things worse short term.

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I'll get that info together. In the meantime, I included a new Zooz Z21 from 10 ft away, direct line of sight. It exhibits the same behavior - doesn't respond to Z-wave commands but Hubitat instantly recognizes any physical switch change.

Can you post your z-wave details page in it's entirety? (Use windows snip tool)

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In getting the info together, including the logs also suggested by bobbles, I realized that the Z-Wave Logs were just incessant entries from one device, an old Z-wave thermostat. I pulled power from it and my Z-wave devices now seems to be functional again. Thanks very much guys for pointing me in the right direction.

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Its possible that just power cycling that stat may allow it to function properly again, but it would probably be a good idea to look for a replacement in case it happens again.

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I had a similar issue with a t-stat that was low on batteries, just tore up my Z-Wave mesh, with terrible delays and issues. FLIRS devices can wreak havoc.

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