XFINITY XHS2-UE Issues

I'm having issues with three of the XHS2-UE contact sensors. None of them are reporting anymore. My hub is on the 2nd floor and all of the sensors are on the 1st floor. After initially figuring out I needed a repeater I put a Sonoff repeater outlet at the top of the stairs. This worked great for a couple of days but now not a single one of them is reporting. I replaced the battery in one and moved it up to the 2nd floor, but no change in functionality. I'm sure it will start working again if I remove the device but doing that weekly would be a PITA. I'm open to any suggestions. Thanks

2 Likes

You will need more than one repeater. I also would recommend sengled outlets (the oval ones) for repeaters. Scatter them in strategic place. When done shut down the hub from the settings menu and unplug power to the hub (at the wall not the hub) for 30 mins (minimum). This will throw everything zigbee into panic mode. Power back up and let settle for 24 hours. Also make sure your zigbee channel is 15 or 20 and your router is 16 or 11

Assuming it was working fine prior, something changed, possibly your hub's PAN ID. While more repeaters could be an advantage, I'd like to know what happened. If your hub is being overloaded, zigbee is the first thing to shutdown, and more repeaters can't help that.
My advice, before you go spending any money would be to diagnose what happened. Please post your zigbee map produced when you navigate to:
http://XXX.XXX.XXX.XXX/hub/zigbee/getChildAndRouteInfo
(replace the "X's" with your hub's IP address or sometimes "hubitat.local" works instead of IP address)

It will look like:

Summary

Child Data
child:[Light Sink, D50D, type:EMBER_END_DEVICE]
child:[_Tuya_3Button, 3F78, type:EMBER_SLEEPY_END_DEVICE]
child:[Keypad V1, 93B0, type:EMBER_SLEEPY_END_DEVICE]
child:[_TuyaVibration Sensor, F5FC, type:EMBER_SLEEPY_END_DEVICE]
child:[Hue V2 Dimmer, 466F, type:EMBER_SLEEPY_END_DEVICE]
child:[Motion Kitchen Micro, 540C, type:EMBER_SLEEPY_END_DEVICE]
child:[Aqara Button 6, 92B4, type:EMBER_SLEEPY_END_DEVICE]
child:[Water Washing Machine pointy, 2293, type:EMBER_SLEEPY_END_DEVICE]

Neighbor Table Entry
[_bulb syl 75564, 05A2], LQI:253, age:4, inCost:3, outCost:1
[Syl Hat Library 1, 0B1E], LQI:255, age:4, inCost:1, outCost:1
[Enerwave Zigbee Plug, 0BA4], LQI:254, age:3, inCost:1, outCost:1
[Light By Furnace, 12EF], LQI:255, age:3, inCost:1, outCost:1
[Plug Garage Iris, 1C87], LQI:255, age:4, inCost:1, outCost:1
[Repeater Tradfri Front Door, 2149], LQI:254, age:3, inCost:1, outCost:1
[Strip Zig 3.0, 4EBB], LQI:255, age:3, inCost:1, outCost:1
[Syl Hat Fam 1, 592D], LQI:255, age:4, inCost:1, outCost:1
[Syl Hat Hall 2, 5F11], LQI:254, age:4, inCost:1, outCost:1
[Plug Iris Addition, AF8E], LQI:254, age:4, inCost:1, outCost:1
[Plug Closet Kitchen Iris, B3FD], LQI:254, age:3, inCost:1, outCost:0
[Plug Iris Basement Stairs, B6B0], LQI:255, age:4, inCost:1, outCost:1
[Syl Hat Loft 4, B985], LQI:254, age:4, inCost:1, outCost:1
[Syl Hat Fam 2, DE71], LQI:254, age:4, inCost:1, outCost:1
[Syl Hat Loft 2, E98B], LQI:254, age:4, inCost:1, outCost:1
[Plug Samsung Porch Left, F685], LQI:253, age:4, inCost:3, outCost:1

Route Table Entry
status:Unused
status:Active, age:64, routeRecordState:0, concentratorType:None, [Door Kitchen 🚪, CF0C] via [Plug Iris Addition, AF8E]
status:Unused
status:Active, age:64, routeRecordState:0, concentratorType:None, [_nightlight_1DA5_909, BF58] via [Plug Iris Basement Stairs, B6B0]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Keyfob 4 button Newly paired, E142] via [Plug Closet Kitchen Iris, B3FD]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Motion MBR table, 9988] via [Repeater Tradfri Front Door, 2149]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Light 3D printer, 045E] via [Light By Furnace, 12EF]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Door Front 🚪, D905] via [Repeater Tradfri Front Door, 2149]
status:Active, age:64, routeRecordState:0, concentratorType:None, [_bulb syl 75564, 05A2] via [_bulb syl 75564, 05A2]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Strip Zig 3.0, 4EBB] via [Light By Furnace, 12EF]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Motion IL07-1037, C3BD] via [Light By Furnace, 12EF]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Motion Basement Shop Ceiling, 19FD] via [Repeater Tradfri Front Door, 2149]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Keypad Front Door IL02, F6FA] via [Repeater Tradfri Front Door, 2149]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Alarm Keypad XHK, 84C4] via [Repeater Tradfri Front Door, 2149]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Plug Closet Kitchen Iris, B3FD] via [Plug Closet Kitchen Iris, B3FD]
status:Active, age:64, routeRecordState:0, concentratorType:None, [null, 3FEB] via [Plug Closet Kitchen Iris, B3FD]

replace the "X's" with your hubs IP address or sometime "hubitat.local" works instead of IP address

How/why does this change?

Are the Sonoff S31s not a decent solution? I will take a look at the Sengled option you pointed out.
I did shutdown the hub like you mentioned with the exception of unplugging of the power at the wall, I went with the hub instead. I left everything unplugged for a couple hours. My router is set to "Auto" right now, and unfortunately is about 4.5' from my hub (no option to relocate yet). My hub is set to zigbee channel 15.

I don't know what any of this is/means but see below.

Parent child parameters
EzspGetParentChildParametersResponse [childCount=1, parentEui64=0000000000000000, parentNodeId=65535]

Child Data
child:[CON-BD, 9E86, type:EMBER_SLEEPY_END_DEVICE]

Neighbor Table Entry
[HTMB, 56A8], LQI:254, age:7, inCost:1, outCost:0
[Sonoff1, AC08], LQI:231, age:5, inCost:5, outCost:7

Route Table Entry
status:Unused
status:Active, age:64, routeRecordState:0, concentratorType:None, [Sonoff1, AC08] via [Sonoff1, AC08]
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused
status:Unused

I'm also curious about this.

Reset the router to specific channels if you can. Both sonoff and aqara can be really iffy as they don't quite follow the zigbee protocols. Sengled does. Do the power down after you pair more repeaters

2 pack
Sengled Smart Plugs, ZigBee Hub... https://www.amazon.com/dp/B08FJ5LHSN?ref=ppx_pop_mob_ap_share

Will the Sengled plugs play nice with Sonoff HT sensors? Right now I only have 6 pieces of Zigbee hardware (3 Sonoff HTs, and the Xfinity Contact Sensors). So swapping to a Z-Wave solution would really only be a matter of cost. I have a couple of ZooZ switches downstairs already.

Yes. They'll play fine as they follow the zigbee spec properly. Personally I have about 1/3rd zigbee, 1/3rd z-wave, and 1/3rd clear connect. All work great

1 Like

Ok now I see. It shows end users of the Zigbee radio.
What's curious is that only one of the HT sensors is showing up (HTMB), and one of the contact sensors is showing up (CON-BD). The repeater is showing up (Sonoff1). Should all Zigbee equipment show on this list?

Really only the mains based repeaters. As a side note, I have 36 of these sensors and they all work great

They seem pretty responsive, and they don't look too bad. WAF is high if I can just get the other two contact sensors working.
So I went ahead and bought the repeaters you linked, and changed the channel on my router.

I've had this happen several times and I'm not certain what causes it, but I do know once it does, most of my zigbee devices don't join back without re-pairing them. It happened just last week. zigbee disabled itself and wouldn't re-enable. I shutdown and pulled power, when it came back PAN ID had changed.

I have my wifi on channel 1 and zigbee on 25(the most seperation you can get). Note certain devices don't like channel 25, although I haven't encountered any(60+zigbee devices)
In @Skin_Job case I think it could be interference, as you said "none are reporting anymore", implying they were working. Your sonoff plug currently isn't helping, nothing is routing through it, and the outcosts don't look great. And yes all your zigbee devices should be showing on your zigbee routing. If @tony.fleisher is around he has 1000x greater knowledge than I on Zigbee.

I would also advise getting Net Analyzer(Jiri Techet) and watch for neighbors' wifi signals, especially if you're in close quarters(apartment/condo, etc.) as some people have some very powerful wifi signals. If your neighbors are isolated from you, no need to do this.

@rlithgow1
Thank you for the Sengled repeater recommendations. The contact sensors work great now, and the wife is happy. She did ask if there was an in wall receptacle with built in repeater, but for what Jasco is asking for them, I am going to buy some more of the Sengled repeaters.

I plan on buying a few more contact sensors for led light projects but I do have to ask where you have 36 of them located.

Jasco or Leviton has zigbee outlets. Buy a few of them

One on each window of the house. They're also available on eBay in lots of 10 for $45.00. You can't beat 4.50 per sensor

I thought $8 a pop was a decent deal!

I have read mixed/mostly negative reviews on the Jasco units.

For outlets they're fine, not a fan of the switches