That hasn’t been my experience.
A number of my suggestions and requests — some of them supported by other users — were acknowledged but ultimately ignored in terms of actual implementation.
Large global players like Apple or Philips don’t act on individual feedback either, but they do tend to adopt industry standards such as Thread and Matter quickly and efficiently. Apple has stopped developing new HomeKit-specific drivers (not support) and is now fully focused on Matter and Thread, while Philips has aligned its new Pro Bridge entirely around Matter and even offers Hue luminaires with native Matter and Thread support.
That gap between listening, standard adoption, and actual execution is what led to my criticism.