My HE quit working and I'm trying to get to the warranty department. Every time I send an email to the address on the website it comes back as a unmonitored mailbox
Tagging @bobbyD
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Do you mind sharing where on the website is pointing you to send an email?
For warranty inquiries, please visit support.hubitat.com or go to the Warranty page directly by visiting this page: Warranty – Hubitat Support
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support@hubitat.com
I think you were helping me with my HE that won't connect to my router after an update.
In the past, possibly, but we moved to support.hubitat.com a few months ago. I saw you've just created a warranty case, someone will get back to you shortly.
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The order is in. You guys are amazing Thank You.
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Hello @bobbyD I followed the warranty support page and submitted a ticket earlier this week and since I did not hear anything back, did another one. Can someone check this out? I purchased a new C8 with those antennas but the Zigbee radio is totally non operational.
Sure, I'd be happy to check, do you mind sending me a private message along with your hub id just in case I can't locate your case?
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I'm in a similar boat. I submitted a ticket using your new warranty page and while it said "submitted" there was no email receipt and it's been 2 or 3 business days (or more, I have no receipt 
), so I submitted another one. Nada. Is your ticketing system working? Is there no way for me to check the status of my case?
My C-8 goes solid blue after a reboot and the reset button on the bottom does not work. It's up and running but something is off. It's using a DHCP IP that it took on its own then I reserved for it on the router. Hardwired to the router directly as my C7 was. Tried different cables, etc. Constant ping is there, but can't access directly or on :8081
Tried soft reset, db rebuild, etc. When it is up, it gives me the "severe" warning within a few minutes. Was running consistently at ~6
Network reset via bottom button unresponsive. IP stayed the same. Never rebooted. Blue light constant. Ping was constant too. Held button for 7, 10, even 30 seconds. Same result.
Afraid to reboot or update it now. @bobbyD
Sorry for the delays. The only notification is the message received upon submission of the case. There is no email acknowledgement. With that being said, we have an increased number of cases due to holidays, but it looks like we may be able to catchup with our backlog this weekend. If you still didn't hear back from us, yet, you can expect an answer today or tomorrow. Thank you for your patience.
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