I've lost all control over my Hubitat Hub. It was getting slow last night and now it's almost completely unresponsive. I can't find it using my App (it's on a static IP) and I can't find it in the Web browser. I can't even find it in the App when I tell the App to search for it. Power cycling it twice did not work.
So, what is my next step? There is some alternate way to access it or hard reset it I guess?
@Krishna Using a paper clip, press the reset button on the bottom of the hub (it will be the only round hole of all the square holes). This will reset your network settings back to DHCP. Once done type hubitat.local into your browser and you should get to it. If you still can't, you may have to pull the plug and cycle the power. If it does come back up, set a reservation in your router instead of a static one on the HE,
If you have the hub's ID handy, please PM me it to me. The MAC address from the underside of the hub will do, too.
Sorry for the dumb question here - I just type "hubitat.local" or is there something else I write in the address of the browser?
OK, I reset it with a paperclip. Strangely, nothing happened. I thought the green LED light would blink off or something. I wasn't able to find the hub afterwards, so I powercycled it. Green LED light came back on, but I'm still not able to find it.
Help!
Saw the PM... the hub is not talking to the cloud, and from the description it's likely not on the local network either, otherwise you'd be able to find it as hubitat.local.
Do you have a different network cable to try? Cable failures are infrequent, but they do happen.
I think you are right. I just noticed that the Philips Hue bridges are also not talking to the cloud. Tried resetting the switch with no relief. Will try another cable.
OK, silly me, it looks like the problem was never the Hubitat, but rather the entire LAN coming out of my Comcast router. Nothing connected to its two LAN ports was getting a signal. ALthough some automations were working so I guess it wasn't a 100% loss. Anyway I tried changing cables, power cycling the modem, restarting it with the Xfinity App, but no go.
Apparently the fix was I had to call Comcast and make them restart it. When I asked to speak to a human being they told me that "outages" can cause things like only wireless internet working but not the wired internet. Huh? He also told me that their restart is different from my restart and allows them to fix things in the 10 minutes or so it takes for the modem to restart. OK.....
So. I'm sorry Hubitat. I'm sorry for doubting you. It was never your fault at all. grumbles F*cking Xfinity.....
These are my current settings. It looks like resetting the Hubitat didn't change them. But I just wanted to ask one thing - I have Hubitat's IP address reserved in my Xfinity router and i have it assigned in Hubitat also. Is that not the correct way to do it? Ever since I did this I haven't had any more problems with Hubitat grabbing a new IP address (used to happen all the time and was very annoying).
I would just do it in the router and leave the hub at dhcp. That's the most reliable way. I see this all the time
Download the Hubitat app
