Unable to login to my c8 hub

[Bapski]

i just created my hubitat account, i then "connect to hub" and it takes me to the login screen.
i try to put in my login credentials (my.hubitat.com) but it says "The login information you supplied was incorrect."

i have several tried several times, i have rebooted (powered off and powered back on) the hub and same thing, i am unable to login. Please help.

[jtp10181]

Sounds like you turned on hub login security at some point? The login for the web portal is not the same as the hub security login.

Are you trying to log into the portal at my.hubitat.com or log into the hub itself?

[bobbyD]

@Bapski

"The login information you supplied was incorrect."

Please note that email address field is case sensitive for both cloud and local login. If you are unable to log into my.hubitat.com, visit the following page to reset your password: My Hubitat

If you are unable to log into your hub's web interface, check out the following post:

I locked myself out of the web interface

One of the most common support ticket issue, is when customers accidentally lock themselves out of hub's web interface and forget the "User Name" they have set on the "Hub Login Security" page. Credentials on the "Hub Login Security" are saved locally and we cannot retrieve them. Instead, users can disable this feature to regain access to the web interface and retrieve their user name. Here is how: Log into My Account with admin account Press "Registered Hubs" card Select "Hub Details" Click…

[Bapski]

thank you all for all of your help.
i figured out what the problem was.
i bought the c8 used and just went by with the seller's assurance that he has done a factory reset on the C8. i trusted him with this as I thought he had good experience using Hubitat as he had 200+ devices connected to it.

turns out he may have just deleted his account, which explains why the device wont take my login credentials.

i just did a factory reset and all now is good. and i was able to login.