Currently unable to receive notifications on my Iphone via the App.
What I can do and current setup:
Have a static IP - 10.0.0.12
Ran 10.0.0.12/hub/networkTest/ping/1.1.1.1 - Works fine
Ran 10.0.0.12/hub/networkTest/traceroute/1.1.1.1 - Works fine
Can access hub at 10.0.0.12 from the phone via Safari just fine
Updated time and date via Diagnostics
Backed up the hub and restore to new version
In the app, I see the Hub listed in settings
When I do select Hub - it goes to Loading Mobile Devices and I get "Error Timed out waiting for Mobile App devices"
Any thoughts? I do not have a mobile device related to the hub because I get in this loop where I unregister then re-register and just seem to be missing a step or is getting caught up somewhere.
Even after the Error listed above, I see the Create New Device option, but it just takes me back to the Settings screen.
That is very likely the issue. Try switching the hub back to DHCP, and setting the address reservation in your router instead. It seems to be very easy to misconfigure the Static IP, and it often causes weird issues with cloud connectivity including hub registration.
Try that as a first step, and let us know if that works.
Thanks neonturbo. Missed that in the steps as it was clearly documented. Also, I have the "Cloud connection is unavailable" on my Hub so assuming that is an issue, but if its related please let me know.
I switched it to router and set it to DHCP in the settings of the hub.
I am also Ethernet connected
Removed DNS override
Rebooted
Tested the ping and traceroute and those both still work.
From reading other posts it also seems DNS is critical and I can see it in my firewall hitting 1.1.1.1 via UDP and packets sent/received are fine (port 53)
I do see some requests destined to 1.1.1.1 via other ports such as (33457, 33452, etc) that may have an issue as I see a packet sent but not received.
With that being said, same issue is there.
So couple of questions:
Is Cloud connection required for mobile app? Assuming so
What are the other minimum requirements for cloud connection to function I should check? i.e. is other DNS related potentially.
Or am I off and Cloud Connection is not required for the mobile app?
I am pretty sure the app is cloud based. So you might be blocked in the router, or some network setting is incorrect in the hub. Do you have any antivirus, DNS blocker, adblocker, or anything like that in the router, or a Pi-Hole?
And yes that "cloud connection unavailable" is a symptom of what is going on. The hub is unable to connect to the internet beyond your local network for some reason.
Found the issue. Using a Palo Alto FW and the hub was using a different port for SSL (8883) and I was denying anything not using the application defaults. In addition, didnt see as I was not logging the interzone traffic that was being denied.
Again, appreciate taking the time to respond - put me on the right path.
