My hubs have been extremely reliable. My primary hub which has the Z-Wave and Zigbee devices and the primary rules has been stopping in the last two days where rules and the web ui is not functional. I am able to get into diagnostics page and reboot the hub.
Looking at the logs it seems to be happening right after cloud back. I see no errors in the logs, z-wave logs. I have looked at the memory and CPU usage and everything looks normal up to the point it stops reporting the data.
Not a lot of breadcrumbs to go with here but any ideas would be appreciated.
Ok where is the Hubitat support staff? I have had this open for almost a month, pinged @bobbyD with a private message and even sent and request in though the their web site. Nothing back from Hubitat on this issue. It has become unbearable to wake up with the UI and Automations not running on one of my hubs.
I have been using Hubitat for how long now? Years, purchased multiple hubs, Moved up C4, to C5 to C7 over the years.
Not really a help, I don't know where the heck they are on this issue.
But, if you're doing a nightly cloud backup, you could stretch it out if you're not making a bunch of changes, esp re: adding devices that would need the radio backup aspect of Cloud Backup.
I stretched mine out to 2 weeks at first, but I think I have it at 1 week now.
Hope you get a response.... If only to say they are looking into it... I'd also add your contribution in the Cartoons topic... surely that counts for something....
Thaks for the suggestion. I am pretty stable with only one new thing added over the summer and that was to automate one of those blue light bug catchers in the pantry via a zigbee outlet. Other than that nothing else changed in a year.
That's the way I was. So why bother with the nightly cloud update, which really, is for the radio? I still do a nightly local backup though, because I'm tweaking the logic.
Does anyone know what this is going to do to me and the family. A few more times of the system being unusable, and the wife will have me rip everything out.
Remember home automation is no longer a hobby once it's been in place for a long duration and everyone has become dependent on the services working. Nothing in my home is operated as "mission critical" that connects to the Hubitat. Most are conveniences of having the home lit up in the AM, alerting the garage is open when going to bed. Adopting the lighting of rooms based on what is being done in the room to what the outdoor conditions are etc.
Going back to manual switches and no more scenes would be going back to the caveman days and throws away 25 years of building up these automations.
I have known you well on this forum for a long time and you have my respect but what I am paying the $$$;'s for the cloud backup. At least someone from Hubitat could have responded. It's the principle now not the function. I have given many years to this platform Someone could have responded with an explanation.
I got the same type of response from a cloud backup provider that stated, "maybe you should only backup once a week since we are only a last resort service. " I guess we no longer expect to get what we pay for in the market.
Sorry to take such a tough stance but this type of service is happening everywhere from streaming services that don't work to internet providers that can't guarantee internet. It's all coming crashing down in today's marketplace.
Does anyone know what this is going to do to me and the family. A few more times of the system being unusable, and the wife will have me rip everything out.
