Trouble Removing a zwave ghost

🛎️ Get Help Devices
1

Trying to remove a zwave ghost.

  1. Used the builtin tools, did not work
  2. Used a zwave USB stick, also did not work
  3. Backed up and then restored, did not work
  4. Shutdown and remove power and then try to remove, did not work,

Do these screenshots help with trouble shooting?

First
First807×214 176 KB

second
second1188×132 46.2 KB

third
third920×163 112 KB

2

You followed the step by step and marked the device as failed?

1 Like
3

The usb stick has worked 100% of the time for me. Need more details on how that didn’t work.

2 Likes
4

So I click on is failed on the pc controller. At the bottom states is failed node check completed.

But device is not turned red. Clicking on remove failed does nothing.
Then tried nop and is failed

Remove has a red message at the bottom
Remove failed node failed

5

The only time I have ever seen it do that is when the node is still active and responding.

Are you sure you are doing the correct node? The list in PC Controller is decimal format. The Z-wave details page lists them as Hex and Dec, 0xHEX (DEC)

6

Sometimes after clicking around the device shows back in the device list as generic zwave outlet.

I can do a force remove, but then it becomes a ghost again

7

In the zwave details I can click on refresh and then I get the remove button which implies it is a ghost. But in the screenshot above it shows with a route and last message is current. Why would it show a route if it is a ghost?

And the neighbors list count for this ghost seems to fluctuate between 19 and 21. It just went back to 21

8

If I do a global zwave repair, all succeed except for the ghost node. But ping succeeds but the report neighbors fail. Why would ping succeed if the device is not there

9

Okay this is odd. The device is still there in the zwave details but if I do a repair all, it skips the ghost node and all nodes repair successfully.

So I guess we are done?

10

Shut down hub and unplug for 30 seconds then plug back in. Node could be removed but cached. That would clear it out if it’s deleted.

Everything you said leads me to believe there is a device out there attached to that node.

1 Like
11

Did you use SmartStart to enroll the device? If so, you need to remove it from there or it will automatically re-enroll it.

1 Like
12

@function12

Thanks, that was it. There was one device with node 52 decimal removed and it is gone from zwave details

Thanks agsin

1 Like
13

So everything was fine. Zwave repair, no errors.

However that node just came back. Same Zwave device id

Weird, not at home now, will troubleshoot later

14

After 3 months? Does not seem possible especially not with the same node ID. Once a node is removed zwave will use the next in line for the next device added.

15

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.