I have a C-7 hub I'm going to give my son for a gift.. I was going to set it up before I gave it to him. But it will not show up on his network, I get a great LED, I don't know the IP on the network but I have the MAC on the device. It was my main hub but transferred it to my new C-8 with the remote admin account.. I'm surprised it will not show up, even using the MAC search function..
Anyway help please so he can use it.
PS I gave him my old C-5 and it shows up fine in my searches
First thing I'd try is a network reset in case you had a static IP settings that might be wrong.
Second thing I'd try is see if you can access your router's admin interface to get the IP (most have some way to do this) and see if you can access the Diagnostic Tool for further troubleshooting if you still cannot access the regular web interface.
I am not sure that "setting it up ahead of time" will be beneficial. There are so many things that are location specific such as his router configuration and IP address, time zone, coordinates for sunrise/sunset, etc. If you could go to his home to help him set it up, that would be helpful, but setting it up at your place and shipping it to him might cause some issues.
Thank you for the reply and ideas..
I'm at his house, which should also take care of all the other setup, and I did do a network reset, that unfortunately didn't help. I tried to access his network and of course he has it all locked up and because it a surprise I don't want to ask him for the access info, yet ..
For some reason I thought it did a hub reset when I transferred everything to the new C-8, but I don't remember... I know I had some issues setting up the C-5 at his place originally because I had it set up as the main hub with the remote access as well and Hubitat support needed the MAC to do something on their end.. maybe it's still that way, but I thought the new swapping process would fix that issue..
I think doing this to figure out if the hub is actually connected to his network (or trying it in another one where you can verify the same) is the only way you csn move forward on this. For example, do you know he doesn't have MAC filtering turned or some other unusual setup?
It's possible the hub is bad, but it's more likely a network configuration problem in the hub (which the network reset you tried should have addressed) or the network you're connecting to. Ruling out the latter is an easier task.
I know he does not have MAC filtering on, I'm the guy he calls for IT help and I try to keep his system as simple as possible as I live 10 hours away.
I go from a blue LED to a green LED which I thought to mean connected and running. The hub was working perfectly fine as the main hub at my place when I did the C-7 to C-8 transfer and it asked if I wanted to transfer the hub protect right away, so I did.. then I unplugged it and put it in the box for my son.. on my system it had a static IP but not in the hub settings.. and maybe I'm wrong but I get a nice green LED. Thanks for the help and I'll try whatever is suggested.. I do recall that when I gave him the C-5 that support had to do something because it was also had hub protect.. unfortunately I'm at his house so I can't check the hub on my old system... I did do the advanced search and look for the MAC but no luck
Running, yes, in that the hub platform software is running. It does not tell you anything about network connectivity (except flashing red and green on a C-8 or newer with Wi-Fi).
Another thing you can do if you can't reach the regular interface is to see if you can reach the Diagnostic Tool (port 8081) for additional troubleshooting. But you'll need the IP address to do that, and if findmyhub.hubitat.com isn't working, the admin interface for his router is the best place to see if or how the hub is connected. (Maybe also try another network reset just in case? Pay attention to the LED pattern you are supposed to see--if you don't hold it the right amount of time, it won't work.)
Ok, I've done some fanagling and I have got into the interface, but it won't let me do anything like reset, update etc because it says I still have an active subscription... So that sounds like what I ran into before.. that also brings up the question of would I be paying 2 subscription come June? Hmm..?
Probably, but not on a network with client isolation or other unusual settings that looking at the network admin interface (e.g., router setup) wouldn't give a clearer picture of. Another idea for sure if you can't try anything else, though!
You would still be able to update it no problem, but yes the Full reset I think is blocked (or at least has lots of warnings). You can do a soft reset, and then reset each radio from the diag tool. Which has a similar effect as a full reset without un-registering the hub.
I think you would need support to cancel the subscriptions and deregister it for you if you want to transfer it fully to someone else.
I was able to get into it once this morning.. I went to the advanced settings and was on my way to a full reset when it would not let me hit the continue button because 'its still registered' it says.. when I go to my registered devices and subscriptions it doesn't not show up so I don't have the option.. now I'm back to most of the time it won't connect and little I seem to be able to do when I do connect.. but it being registered seems to be the big issue, in which case a soft reset and radio's reset probably won't help..
Thanks everyone for the help.. once I was able to consistently connect (seems a faulty USB connection was a part of the issue) I again confirmed that a 'full reset' wasn't allowed because it thought it had a 'subscription connected'. So I did the reset on the zigbee and zwave radios and then I was able to do a soft reset and now everything seems to be back to factory original and I can register it under his account and I'll start transferring things over, so he can 'play' with it right away..
Make sure you check your subscriptions page, if you had Hub Protect on that hub under your account you will need to cancel it. Otherwise it will possibly auto-renew and charge you again even though you dont have the hub anymore. That is why they block the full reset if a subscription is detected.
If you are on the same subnet, try a ping to the subnet broadcast address. Then check the ARP table to see if your hub's Mac address showed up. The broadcast address varies with the network mask but if your network is using the typical 24 bit mask the broadcast address is the X.X.X.255 ie. 192.168.0.255
Another idea for sure if you can't try anything else, though!
