Third Reality Smart Plug

I bought a 4 pack of Third Reality Smart Plugs 3RSP019BZ and I can't get Hubitat to discover them. They are blinking red in pairing mode, I've done manual discovery and discovery by device. I can't get Zigbee pairing to work. These are my first Zigbee devices, everything else is wifi or Z-Wave. Any help would be appreciated!!!

Are you within reasonable range of the hub? Are you sure your in pairing mode? Hold that power button for a good slow 10 seconds. Can't remember their specific directions but that's usually the reset procedure. I usually start pairing mode than go hold the button on the switch. Let us know. Third Reality is usually spot on.

As soon as you responded I found the answer...
Settings>disable Zigbee
Shutdown Hubitat>wait for red light>unplug Hubitat
Plug Hubitat back in>Settings>Enable Zigbee
Data was then loading and pairing worked right away...

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Excellent