I recently switched to a new Android phone, installed the Hubitat app, and logged in.
I was not prompted to create a new mobile device as I recall happening in the past. To resolve this, I manually created a new Mobile App Device with a different name and updated all my notifications to include this new device.
However, I am not receiving any notifications on the new phone.
For reference, I am using a C-7 hub with the latest firmware and the latest version of the mobile app.
Could you please let me know if I used the correct workflow? What did I do wrong, and how can I fix this issue?
In this case, the hub update would not affect how notifications are delivered. You also shouldn’t need to create a new device for the new phone; selecting the existing device should have worked.
Since notifications are not reaching the new phone, the issue is more likely related to the phone’s notification permissions or settings than to the app or hub.
Please try the following:
Confirm that notifications are enabled for the Hubitat mobile app in the phone’s settings.
Make sure battery optimization or power-saving features are not restricting the app’s background activity.
Open the Hubitat app and confirm that you are signed in to the correct account and connected to the correct hub.
Verify that the correct mobile device is selected as the notification recipient in your automation.
Restart the phone, then send a test notification.
If notifications still do not arrive, sign out of the Hubitat app, sign back in, and test again.
Logging out of the app, logging back in, and connecting to the hub brought up the long lost phone selection screen after which notifications started working again.Thanks!