I paid the $29.99 to upgrade to the backup/restore service. so I could switch from my C-5 to the C-7. After doing the migration, I still had to manually pair all my Zigbee stuff but several of my Z-wave items failed as well (Schlage Door Locks etc.) Anyway, can someone from Hubitat get me an update on that case ID and help me sort out my issue. I have sent 4 follow up emails and still nothing.
I have the old C-5 unplugged from my network now, and the C-7 is on a new Fixed IP address. In the past 3 weeks I've gotten my stuff all working BUT I still get this persistent error "Cloud connection is unavailable." and I cannot access my Hub outside my home which I could before.
While you're waiting for the ticket...have you verified that this works correctly using DHCP (assuming you set the static IP on the hub)? This sounds a like misconfigured network settings, and the error you get is one you'd get without an Internet connection--and would explain why cloud backups and Remote Admin aren't working. DHCP would be a good test.
Hi there thank you for using Hub Protect. Restoring a cloud backup to your hub only works seamlessly for C-7 compatible Z-Wave devices. For Zigbee devices, while the backup retains their data, they must be re-joined to the new Zigbee radio by manually resetting them.
As @bertabcd1234 mentioned above the cloud connectivity issue may be related to a misconfiguration in your network setup. If you could share more about your network setup, we could probably help you better. I would start by removing the fixed IP to see if that resolves the problem.
You can send me a PM, here, but I think sharing more details here in public about your specific set-up and router settings may get you a faster resolution.
Switching to DHCP fixed the Network issue. Thank for the heads up. Question though on my C-5 I had the same settings just a 192.168.12.10 IP and on the C-7 my Uniquity UDM-Pro set it to .140 when it initially noticed it, so I just flipped it to Static and changed the .10 to a .140 in the Network settings of the Hubitat.... nothing else changed.
is the IP address you assigned outside your DCHP reservation range (and not an address you've used somewhere else)? If not, it's possible you have a conflict.
As an alternative, you may wish to set a DHCP reservation on your router admin interface (based on the hub's MAC; most have a way to do this) instead. This will give you an effectively non-changing IP, like a static, but the hub will still use DHCP to pull the configuration (so you don't need to worry about setting anything on the hub) and you know it won't conflict with something your router is already doing. That being said, a properly configured static on the hub side should also work--if not, my guess is something is wrong there.
Thank you @bertabcd1234 ya I'll just stick with the .140 (which is in my included range) in the Router to assign it and leave DHCP setup in the Hubitat menu.
Last think I have for @bobbyD , I need help removing the old c-5 from my account and making the c-7 the primary and the one that has the Hub Protect. Can you assist with that?
So a related question if I turn off my Wi-Fi on my phone it will still not access the Hubitat, does it take time to propagate or something? Before I was able to pull up my dashboards from outside my network and unlock doors etc. the "connect to Hubitat" just times out and so do all my dashboards.
