Lost local and cloud access to my hub. First lost access to local and now cloud. I do have local and cloud backup but can't access hub at all. Please assist.
Can you post some more details?
Color of the hub’s LED?
Is there a DHCP reservation for the hub?
How is the hub connected to your router?
Have you changed DNS settings recently?
2 Likes
If you're talking about using the phone app, try rebooting the phone.
I had an odd issue with the app yesterday on the iPhone, it was stuck asking me to log in - once rebooted, it opened normally.
...bob t
1 Like
Not just phone. On desktop as well. 
+ 1 one more to the good questions already asked:
Are rules and automations using only Zigbee and Z-Wave devices still working?
1 Like
And, have your tried unplugging power (from the wall, not the hub - very fragile connection there), and doing a hard reset? While not normally advised as there is a small risk you could brick it, I had to do that a week or two ago for one of my hubs. Fixed it. No idea why it locked up, but we were having a lot of electrical storms. Happened even though that hub is in an off grid building. Anyway, if nothing else works, it's an option but with some risk.
"Brick it"? I can see messing up the database, but that's not bricking it.
Fair comment. Corrupting the database is the more likely bad case scenario. Then again, if someone’s device does brick, they can consider themselves warned!
Green light on ; yes dhcp reservation ; Connected through switch ; I have not changed the DNS settings but there was a update to my router recently. I can connect to my hub today with remote access with all devices and apps intact. Only zigbee devides no zwave.
zigbee only devices no zwave. Still working with remote. I believe something has changed in settings between router and hubitat.
Hello all, Thankyou for your assistance. My update to the Deco router somehow placed the hubitat in device isolation enabled mode. Once disabled was able to connect locally again. Thanks again for your prompt responses
3 Likes
FYI - we've seen a different issue with these routers recently - apparently with some updates, the 2.4GHz WiFi channel is automatically "optimized" to a new channel that can conflict with the zigbee channel used by Hubitat.
2 Likes
Good to know
1 Like
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.
