I was trying to update to 2.2.9.133 and I bricked my HE. I've gone to :8081 but I'm only getting options to roll back the update which I've done twice and I'm not able to get back to the regular interface. I saw some posts where 8081 was supposed to allow a soft reset but I'm not getting that option. I've tried to attach a screenshot of what I'm getting at 8081. I have a green light on my HE.
Thanks,
Mark
Do you get an option to restore a previous backup?
Tagging @bobbyD as well to see if the support team can assist.
So the good news is that you have a green light and therefore are not “bricked” and should have a standard UI someplace. Since you are getting a response on 8081 we can assume you have the right IP, so you might want to see if port 8080 works.
That is very odd. Please do post screenshots of your Diagnostic Tool (you can do so in a PM, so you don't expose your unique hubUID in public). Based on details provided so far, it sounds like a Soft Reset would resolve your problem. Mind asking what version are you trying to update from?
I'm not getting anything from 8080.
Thank you
Go to find.hubitat.com. See if your hub is there. It may have changed IP address.
Did you get a chance to look at bobbyD’s PM?
BobbyD's been helping via PM. No luck yet. Find.hubitat.com didn't find it until I entered my MAC address. It was where it was supposed to be. BobbyD had me unplug for 30 seconds. Regular UI comes up with the Corrupt database error (nothing on the page works), but now I can't get to 8081... I still have a green light.
That's progress. I am not near my computer. We will need to update your Diagnostic Tool so you can run a Soft Reset to fix the corrupted database, first thing in the morning.
OK, thanks a bunch for the help.
Won’t find this level of support from ST staff.
This is a great example of why I chose HE.
Been a Hubitater from the get go. Wanted to start with the best.
I found a post that talked about continuing to revert to earlier versions and unplugging and plugging the Hub back in. It finally worked and I was able to get back access to my Hub and I was able to update to the latest version. Thanks for the support!
Morning, I am glad to hear that you are back up and running. When you have a chance, please go to the following path from your local network to update the Diagnostic Tool:
yourHubIP/hub/cloud/updateDiagnosticTool (replace yourHubIP with actual IP address of your hub)
You can check the version of the Diagnostic Tool by visiting the following page: yourHubIP:8081 (replace yourHubIP ) - see picture below.
The most current version is: 1.0.92