I have a C5 hub and up to 12/1 it was rock solid. I do not know why but the hub cannot be discovered on my local network. I looked in the community for help on the error and found some things to try.
I ensured I do not have “Armor” running on my Netgear router.
I logged into (my IP):8081 and it told me I was running hub-2.2.3.148. I tried to load .145 then back to .148 but either time it never loaded.
I went to (my IP):8081/setup and it never found my hub.
I verified it is connected to my router and the static IP address is working.
I verified my ethernet cable is working properly.
I unplugged the hub and rested it for 15 minutes then plugged it back in.
I have emailed support but I was referred to Soft Reset - Hubitat Documentation which did not help. This is the only screen I get when I try going to (My IP):8081
Other than pressing the reset button on the bottom of the unit I do not know what else to do. Can anyone please provide me with some direction? half my house has been down for 3 days now and my wife is getting upset!
You lose everything that way with no hope of recovery. Unless you only have 1-2 things on the hub or are selling it, there are often better ways to go.
Please file a support ticket if you have not yet done so.
I put in a support ticket that night (12/1). I am thankful for their help but it did come 45 hours later. i replied to the email and have not heard back yet. I decided to come here since someone in the community may have had this issue too.
I am not sure what that is, but if you can get to the hub UI, I don't think the router is involved here. But I would verify the hub's IP address is listed in the router, and that it is the same as what you are trying to use.
What do you get if you go to (the hub's IP) :8080
And are you using :8081/setup, or just :8081 (should be using just plain 8081)
From what I understand they are quite backed up from the holiday weekend, and from a recent spike in hub sales due to Smartthings recent changes. They will get back with you as soon as they can, but see if as a community we can get you back up and running.
this is what I get form (my IP):8081.
I did try to go to .145 then back to .148 but nothing changed.
I was not home when it went down and I verified the router can "see" the hub so no changes to the network.
just so I'm being clear, I'm am not unhappy with the support but I cannot wait weeks to get this fixed so I thought I might be able to get help form the community.
You said you pulled the plug. Did you try that once, or have you tried again? I don't often recommend this, but I would do it again, just 30 seconds to a minute should be sufficient.
EDIT: try from a private tab, or a different browser and see what happens.
I will try it again. I did it once. This is the screen that Support said I should get too. I replied to their email saying what I did get and am waiting for that reply.
