Smartthings Multisensor

I am trying to pair a smartthings multi sensor the one with the CR 2450 and it doesnt want to pair at all. Any ideas or suggestions? If i try to repair it with smartthings it pairs straight away i delete it from there reset it and try Hubitat it doesnt pair.

Any ideas?.

What Zigbee channel is your hub set to? If a high channel number, try dropping it down to something like 20. Many ST devices will not pair otherwise.

Thanks it was set to 12 i changed it to 20 and boom worked first time

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I guess too low doesn’t work either!