Smart things contact sensor no luck recognizing

I have tried everything from resetting to moving it right next to the hub but I cannot get Hubitat to discover my contact sensors. I had switched from wink2 which had no problem discovering them. Any ideas?

What ZigBee channel is your Hubitat hub using? Some older ST devices do not like high numbered channels. I had to change to channel 20 to get my old ST devices to pair.

Ty. Will changing channel mess up my other zigbee connections?

They will all need to reconnect. A recent firmware update included a feature to help automate this reconnection. Some users simply pull the battery from their Zigbee devices and reinsert it to speed up the process. You can also perform an orderly shutdown on the hub and leave it powered down for 15 minutes. This will cause the Zigbee mesh to rebuild.

Mines already on a high channel. Irritating. As much as I wanted this to work I have to admit wink at least connected everything I have

I meant to say low channel. 12