Hello all.
Needing some help. Was playing with the habitat while we where building and had some zigbee stuff working. it has been put away for a while and just got it out and wanted to connect a smart implant.
I added the drivers from christi999 powered the device and have the red light to say it is excluded.
Tried to add a device and it is not found. I have tried rebooting the habitat, removed the drivers and re added them, and a few other things but can not discover the smart implant.
I have a C-4 on version 2.2.8.141 with the external z-wave usb stick. I am unsure what to try next. Is there a way to see what frequency the stick is to make sure they match. Mine is an au veresion.
I am about to dig out my zigbee devices to make sure they are working as they are not in my new house.
There is no way from the Hubitat UI to check what Z-Wave frequency you're using on a C-4 hub (the C-7 has a user-selectable region/frequency), but if you look at the stick itself, almost all of them should either say somewhere on it or at least have a model number you could look up to confirm. As you know, you would want to make sure that the frequency on your stick matches that of your device. I'd also go to Settings > Z-Wave Details in Hubitat to make sure you didn't disable your stick for some reason, though I don't think it will let you even try to add/remove a Z-Wave device if it is.
If that's all good, it may help to perform a Z-Wave exclusion on the device (I know this seems counter-intuitive for a new device, but it helps sometimes). Perhaps you've already tried this; I'm not sure what the "red light" you're talking about is, but if it's a device feature that claims to indicate whether it's joined to a network or not, I'd try an exclusion anyway just to see if it helps. (You can do this with any controller, but on Hubitat it's easy: just do the "Start Z-Wave Exclusion" process instead of "Start Z-Wave Inclusion," and hopefully you'll see "Unknown device excluded" appear on the screen before the countdown is up.)
If you still can't include it, there are general Z-Wave troubleshooting ideas that may help. Most notably, it's usually best to pair Plus devices in place, but you could try bringing it closer to the hub this time to see if that helps (you might need to strengthen your mesh, then, for it to work in the desired location). I'd also confirm in the device manual that you are using the correct procedure for inclusion mode. The pairing process would work regardless of what drivers are installed or not (you can manually change drivers afterwards if needed), so that much, at least, is not the problem.
