Just wanted to let everyone know that our support team has received an increased number of tickets over the Holiday week. This happened not because we were closed, but many of our customers had more time to set up their hubs, therefore had a lot more questions.
We are working through the backlog based on urgency of the request, so some of you may continue to experience longer response times than others.
Thank you in advance for your patience and understanding. We hope to have the backlog caught up by the end of this week.
<sarcasm>
"In the future, Hubitat will coordinate with your families and employers to ensure you do not have too much time to experiment with your home automation toys."
</sarcasm>
Or people went to show off some fancy automation they built to their friends/family and when it didn't work right they got pissed and sent an angry email to support.
