Setting Up a New User

[DBoenz927]

Hello, I am trying to set up a new user for HE connection on multiple mobile devices, however, the app is giving an error:

Error
Unknown error, please contact support.

Thanks, Mike

[TechMedX]

Have you setup the user at https://portal.hubitat.com/?

If not set them up using a computer (Chrome, Firefox, or Safari preferred). Once setup try logging via the app.

If they are setup do you get the error with all users, or just 1?

End-If

[neonturbo]

There was a recent thread about how the app had a bug. There are a couple workarounds.

Check out post 17 and 18. This should take you to 17.

Hubitat mobile app - dashboard does not load

Thank you for your feedback. We have identified the problem and the fix will be released in the next beta update. Meanwhile, a possible work around is to go into "Settings" and select the hub again. We are sorry for the inconvenience that this may have caused.

[TechMedX]

That was more of a dashboard bug. Never heard anyone there complain of having trouble logging into the app. Could still be worth a shot.

[DBoenz927]

I figured out what I was doing wrong. I was trying to set up a user in the hub interface. I did not realize I needed to go to the portal.

Once I set the 2nd user up, that user was able to log into the app.

Thanks for your replies!