Schlage BE469NX connectivity issues / unreliable

UPDATE: No resolution for me yet, but I've been trying lots of things this weekend...

  1. Moved the hub to each lock
  2. Manually reset each lock, then excluded each lock, then reset the lock again, then included each lock
  3. The locks will respond pretty fast when initially after inclusion, but after a few locks/unlocks things start to get bad again where the lock wont respond for 30 seconds to a few minutes before locking/unlocking.

I now have the hub back in its original location, and performed a Z-Wave network refresh. I have tried a bunch of steps to get the issue potentially reproducible, and here is what I have found.

Reproduction steps (frequently, but not 100%):

  1. Do not do anything with any Z-Wave device for 5 minutes
  2. Unlock ONE lock directly via the "Devices" page - any of the 3 locks selected will unlock within 1-3 seconds which is acceptable.
  3. For the next 1-5 minutes are where it becomes difficult to do one or more of the following:
    a) Lock the lock that was unlocked, via the Devices page, or any dashboard
    b) Unlock any other lock, via the devices page, or any dashboard
  4. During this time, sometimes the locks respond quickly, but more often the locks do not respond at all to one or frequent lock/unlock/refresh queries via the devices page or dashboard.
  5. After waiting for 5 minutes or so with no Z-Wave activity, the next time a lock/unlock command is sent to a single lock it will respond within 1-3 seconds as expected. However, if any further lock commands are sent to any locks then the process repeats from step 2 above. Again - this is not true 100% of the time, sometimes the locks simply wont respond to lock/unlock commands even if it's only to 1 lock at a time and nothing else has happened on my z-wave network within a 5 minute time-frame before the lock/unlock attempt.

Impact: I have a few rules setup which trigger 2 or 3 locks simultaneously. Such as when I am leaving home in the morning. I run a triggered rule which should unlock my side (house) door and my garage door. At night I have a rule that triggers all 3 locks to lock themselves. Whenever I use these rules, I experience the issues starting at step 2 above, which appears to be a correlation.

Note : I have been watching my logs, and have not seen anything strange such as excessive lock/unlock commands or anything that I can visually identify such as commands flooding the network. It is possible that the locks/hub/mesh/repeaters are flooding my network with commands during lock/unlock events but none of that is showing up in the logs I have visibility into.

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