Schlage BE469 install experience and issues

You can use Mike Maxwell’s (@mike.maxwell’s) Z-Wave tool to set any parameters you want:

Just change the driver to Mike’s tool, save the driver, hit configure (as you need to do whenever changing drivers), adjust parameters, change driver back, save driver, hit configure.

1 Like

@672southmain Where did you get the replacement electronics modules? I have 3 older BE469 locks I'd like to upgrade. TIA.

[672southmain]
Welcome to the Hubitat community!
Which model BE469 do you have? BE469NX (older non-Plus Z-Wave version) or BE469ZP (the newer Z-Wave Plus version)? This info is important if you ask about the Schlage lock in the forum.

From the information you posted, it appears you have a BE469NX because inClusters does not have 0x5E, which all Z-Wave Plus devices will have.

Correct. I have the BE469NX model with Firmware MAIN_8.0.

Are there still problems with the BE469ZP as well? If not, will it be considered as a Compatible Device? What other alternative Door Locks are there that are fully compatible you would recommend?

Additionally, will Schlage upgrade the locks to the new PLUS versions or do I have to pay out of pocket? Are they considered manufacturer's defects?

In general, there are very few complaints about zigbee deadbolts and lever locks. There are many examples here of folks using Schlage, Kwikset/Weiser, and Yale zigbee deadbolts. And Kwikset and Yale zigbee lever locks.

1 Like

As far as I can tell, the BE469ZP is fully compatible. I was getting about 3 month battery life with the BE469NX. It fell off the mesh about once a week (fixed each time by unplugging and plugging the battery pack and cycling the lock manually so it sent status to the hub, no need to exclude/include). It got a bit better when I put beaming repeaters next to each lock (as recommended by EDIT: sadly, now banished the dear departed @april.brandt). Since converting to BE469ZP, they have been completely solid (beaming repeaters still there), and it looks like battery life will now be over a year. Batteries are at 98% after 5 months.

Batteries Dashboard Screenshot

I suggest that you search the forums for recommendations on locks. There are plenty of discussions. I am very happy with my BE469ZP locks now.

Nope, out of pocket. See my next post, which I am composing, about replacing.

1 Like

Ok, found one of my posts that seems to answer your questions:

Here is how to tell the two versions apart (BE469ZP on bottom):

Here is where the door mounting plate sticker is located on a BE469ZP:

The five DSK numbers you need for S2 pairing are in the rectangle.

Edit: in case I wasn’t clear, the modules for all of the Schlage BE469 models (styles, Z-Wave, Z-Wave Plus, Zigbee) are interchangeable. Just unscrew 3 Phillips screws, swap, put screws back.

And realize that eBay is supply and demand. If all of you go there at once to buy these, the price will go up. I may have been one of the first to try this five or six months ago, so the prices were lower - no demand.

1 Like

Ok. The good news is that’s a firmware version after they fixed many of the bugs. I had MAIN_7.1 on my two BE469NX locks that came with our house about 18 months ago, and I understand, from researching these forums, that 7.1 is about the minimum that’s good. You may be OK except for needing beaming repeaters near the locks. Just know, though, that the older S0 security protocol used by the BE469NX uses 3x the packets, which will reduce battery life.

Just a note. I had this model working very well with the C5 for over a year. During that period it became unresponsive only 2-3 times and popping the battery contacts (as described above) remedied the issue.

On the C7 I was having issues every 3-4 days it seemed and it took hours to get it back on each time. I did look for upgrade modules on eBay and I didn’t find anything over a two day period and I wasn’t willing to wait any longer so I replaced the lock.

@aaiyar didn’t list the Alfred lock btw. I could not be happier with my upgrade.

2 Likes

Yeah, it took me about a month to get two. Be careful, some sellers say they are selling a BE469ZP, but really are selling a BE469NX (that’s why I posted pictures from the Schlage website), and some have very early firmware versions. Use PayPal to pay and they are good about forcing a refund from seller if goods aren’t what was advertised. On one of the locks, FedEx lost the package, seller refunded quickly, then FedEx found the package two months later. Seller told me to refuse delivery, and that lock went back to them. So, I actually had to buy 3 lock modules (actually, 1 module and 2 complete locks, from which I only used the module) to get two, but was refunded for the one that was lost and returned to seller.

But, again, I am very happy with them now. They are the main reason I got my C-7 (and migrated from my then five-month old C-5), so that I could pair S2, which the (Edit:) C-5 can’t do.

I must say, though, the C-7 cost is, in my opinion, worth it just for the spiffy Device Firmware Updater app and the user-contributed Hubitat Z-Wave Mesh Details app by Tony Fleisher (@tony.fleisher). Very nice.

1 Like

I installed it two days ago. Very cool. Especially to see what devices are being used as repeaters. No more getting to the bottom of the list and then having to figure out what device 0x18 is that's being used as a repeater for for device 0x3d

1 Like

Yep. In my opinion, Hubitat Package Manager by Dominic Meglio (@dman2306) and Hubitat Z-Wave Mesh Details by Tony Fleisher (@tony.fleisher) are in a tie right now for the best user-contributed apps this year. Both excellent!

2 Likes

Since converting to BE469ZP, they have been completely solid (beaming repeaters still there), and it looks like battery life will now be over a year. Batteries are at 98% after 5 months.

So in Hubitat going to certify this lock? Any outstanding issues making it not 100% compatible?

Not sure what you mean by certify.

It was previously on the supported device list, but it was removed due to issues with the lock. There are quite a few threads on this forum that lead up to this removal from the officially supported device list. In short, the lock works great for some, and bad for others. No particular reason has been found for this, but it is suspected that the lock firmware is the most likely cause. And that firmware is not able to be updated, or maybe more accurately Schlage does not provide firmware updates.

3 Likes

Well, also a weak mesh, and the need to have a beaming repeater near the lock. I am happy with mine, but it took a bit to get there.

Here is the Schlage Warranty (3 years on electronics).

If you search the forum, you will see that some have contacted Schlage support about problems and were sent a replacement lock. Some were sent a BE469ZP (Z-Wave Plus) in replacement of a BE469NX (non-Plus) because the BE469NX is no longer in stock.

Schlage has excellent support.

2 Likes

@rk514ml - Glad you got your lock up and running, good post.

FWIW, I've had my BE469NX (non-plus) lock installed w/Hubitat for almost a year now and have had zero issues w/diconnections of any types, automations run w/out problems. Same under SmartThings - zero issues for over 3 years.

I paired the lock w/ST and w/HE w/the hub by the lock. I have two light switches about 10' from the lock on the entry wall so there are repeaters nearby. However, it connects directly to my Hubitat hub (about 12' -15' away through a wall). On ST the hub was about 35'-40' away through two walls.

So these non-plus locks can work fine, depending on your mesh and types of walls, other devices, etc., etc. Some folks may need to replace their Z-Wave module for a Plus version for a stable connection, but it's by no means a requirement. YMMV...

2 Likes

I contacted Schlage after reading your post. I thought there was only a two year warranty. The date code on my lock is 021618. Talk about cutting it close.

New replacement delivery is one week.

Of course I will not replace my shiny new Alfred DB2-B but now I can recover a large portion of my costs.

2 Likes

Allegion support (Schlage) are really good. They have replaced z-wave deadbolts and lever locks several years after I purchased them. For example, I had an FE599, purchased in October 2014, replaced in early 2019 ......

2 Likes

HI Danabw,

My setup is as follows
Hubitat to Door lock = 15ft
Hubitat <> Wall <> 90degree wall <> AC Split system <> Wall <> Door Lock

After initially setting up the Hubitat at close range, I moved the hub back to the original position. so I am going through 3 walls, (2 interior and 1 exterior now interior wall due to house extension). So I can say the signal strength is good. Have not had any issues other than properly setting it up in Hubitat for the first time.

I may contact Schlage to get a replacement for the plus version as I had been having a small glitch with the auto lock feature... it has not functioned 4 times now in the past week.

Next step, tackle on 2Gig/Alarm.com Z-Wave connection to Hubitat so I can read my house door and window sensors and send them to Hubitat if possible.

1 Like

I contacted Schlage support. As soon as you mention Hubitat they suddenly go into “oh them again” mode.

I had to explain that HE support helped me to diagnose that the zwave radio in my non-plus lock stopped responding to zwave requests from the hub and in HE supports opinion the zwave radio on the lock was “locking up”.

It worked. I received my zwave plus version this week.

Anyone want to buy a lock? I already replaced mine with an Alfred DB2-B.

1 Like

I might be interested, as I have an old BE468 from 2.5 years ago and would like to upgrade it to the Z-wave plus version.

Think their support would help me out, or am I past their warranty?