Samsung Buttons trippling commands in version 2.0.9.126

With the latest update, my samsung buttons appear to be trippling commands, even though I only press the button once. It does not happen if I "press" the button from the device page. I tried all three - press, double press, and hold.

This is happening to multiple buttons.

Nothing's changed to any of this in 2.0.9.
Try a battery pull on all of the buttons.

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You might also check the firmware version on your button. If it's an older (probably from last fall but I'm sure time varies depending on where you purchased) device, it may still have the original firmware that can cause duplicate events, but usually if it's been "dormant" for a while and reportedly just double events and not triple, but I guess it's worth checking. The only way you can, unfortunately, is with an ST hub. There's another thread that describes this a bit more, though again I'm not sure it's the issue here.

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Battery pull didn't work, but repairing did.
I sorta figured out what caused it - you're correct, nothing to do with the new version.
Earlier today on the 2 out of 5 smartthings buttons that stopped working correctly I hit the configure and refresh buttons multiple times.
I haven't tried to reproduce, but I'm pretty sure that caused it.

thanks for the help!

Anyone having issues with the Samsung Button lately? Probably coincidence, but my button has been rock solid for a while, and since 2.1.1 it's let me down 3 nights in a row. Have done a battery pull twice.

This device has become super unreliable. I don’t have a ST hub, so cannot check for a firmware update. I don’t understand why it worked great for months, however. Anyone in the same boat?

I have a Samsung button that is used daily at night. Pushed it again this morning and found no issues with repeating or any other problem. One push, one entry in the device log. I will say this, and it is only speculation, I have seen repeating behavior in other buttons and wonder if the the multiple triggers is somehow related to the mesh network. In your case maybe it is falling off the network? Nearby radio interference? In the hub settings there is a button for Zigbee details. Inside that, near the top is Zigbee Logging. In there it will show the activity of all your Zigbee devices. There are entries like lastHopLqi:255, lastHopRssi:-68. The LQI is the quality of the signal, 255 is the best and RSSI which is the raw signal strength. Ranges between negative -60s and -70s are strong. Ranges in the -90s are weak.

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The button is actually closer to my hub than almost all my Zigbee devices. I introduced a Samsung plug nearby a few weeks back, but no other devices nearby. I tried to check my signal just now, but the last time the device reported was last night when I pressed it for the 3rd/4th time. No temp reports since then :frowning:

Maybe the battery is dead....might also explain the flakiness. If the battery is good I would try to heal the zigbee mesh. Power down you HE hub for at least 20 minutes. All your zigbee devices will go into panic mode and will rebuild the mesh once you turn the hub back on.

Btw, I have 4 of these in different parts of the house. All working fine.

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Also check http://hub_ip/hub/zigbee/getChildAndRouteInfo to see how devices are routing. Close to the hub or close to a repeater aren't necessarily how things route.

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Has reported between 90 and 50 in past few days. Seems odd, but not sure if typical of these devices. Could try a new battery if continues to act up.

Trying this now. Don’t believe I’ve ever done this before, so perhaps overdue.

The button is routing to the Samsung plug that’s a few feet away. I found some surprising routes for other devices though, so maybe the heal will help overall

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Is there a way to know the heal occurred/is in progress?

It is part of the zigbee spec I believe. If devices cannot talk to the coordinator after 20 minutes they enter a panic mode and seek a new path back to the hub. Once the hub is back online they apply whatever the routing algorithm is to determine the best routes...equivalent to a zwave repair I guess. There isn't any progress report that I'm aware of.

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There is the Zigbee logs (Settings/Zigbee details/Zigbee logs) although that is everything Zigbee that is going on.