Ring issues the past few days

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1

Hello all,

My Ring issues started a couple days before the AWS issues and continues today. Not a single thing has been changed in over a year, IIRC

My RM Rule to change the alarm is no longer working and nothing I do seems to help

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Modes change as expected and now it's currently in Home mode so the alarm should have disarmed

When I use the parent Ring device and set the Ring mode to Disabled, I get this error

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When I use the Ring Virtual Hub device and set the Ring mode to Disabled I get this

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The HE log that sets the alarm is called Set Alarm, it shows this

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Yet the alarm is still armed when I check the keypad and the mobile phone app

I have re-authenticated into the Ring app via HE, (2FA is enabled)

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Running out of things to check, what am I missing?

C-3 running 2.3.0.116

Thoughts?
Rick

2

Mine stopped working the other night as well. I went into the app and then logged in again. After logging in again I went to the Ring API Virtual Device and hit Initialize and then Refresh and everything started working again.

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3

TY, I did have to re-log in again as the app was logged out... didn't fix the issue

I'll try Initialize and Refresh, TY

Rick

4

Finally back from some camping and getting back into this...

Nothing so far has worked, until this morning

This time I went into the Ring App and re-discovered devices, the app indicated it was adding in the base station... (even though it is listed as a device) Ran the Hub through the modes, Home > Evening > Sleep and back to Home and the alarm set as desired

Fingers crossed :slight_smile:

5

There was another (!) AWS outage yesterday from about 10:30-10:50 eastern. I wonder if that could be part of the problem?

6

Yes I did hear about that, I don't think so as this has been going on since a few days before the big AWS issue ~10 days ago

7

Same