My Hub Protection service has been cancelled due to Hubitats lack to act and answer e-mails.
My credit card had expired and your mail said you would retry the payment within 12 hours. I updated my card info right away and wrote your support.
You clearly didnāt retry the payment 12 hours later and you never answered my e-mail.
I after the failed payment I e-mail both your support address and subscription address but still no answer, no answer at allā¦
Iām not happy at all right now. Could one of you please make sure you reactivate my Hub Protection subscription with the previous price level?
If thatās the case, they shouldnāt send mails from those addresses. Companies normally use āno-reply@xxxx.comā to show that those addresses isnāt used.
I replay on the e-mail I received. No where in that e-mail was it mentioned that I shouldnāt reply or use that address.
Iāve made a āticketā linking to this thread so hopefully things will get sorted.
Sorry for the confusion. If a payment is declined 3 consecutive times, the subscription is automatically canceled. I am glad you've created a case. That would allow us to further investigate why you only received one notification.
