Just unboxed my C8, and it’s dead. No lights. Dead as a paperweight. How do I contact support for a replacement or refund. Not a good first time experience with Hubitat hardware.
Sorry about your bad experience. It’s unusual.
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Maybe. It’s frustrating to not be able to talk to support right away
Tagging @support_team from Hubitat.
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FYI - support responded to the other thread you started for this issue. You should check your email.
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Thanks. I did check my email. They are going to send a replacement. Am hoping, they send it via next day delivery. Thank you all, for getting support on this.
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This category is an extension of the FAQ and is dedicated to quick questions and answers for specific topics. If you searched the community and couldn't find the answer to your question, consider posting the question in the subject line and add any pertinent details in the body.
We have responded to your warranty case. Please check your emails and let us know if you didn't receive it.
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Received the replacement. Thanks. Now on to configuring and migrating from SmartThings
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