Reset the hubitat

🛎️ Get Help
1

Hi.
I gave my hubitat away and needed to reset it.. Did this by the USB method (blank file in root of USB called resetHubitat)

The new owner now can boot it and go to portal.hubitat.com and he will get a "my new hubitat" that he can click on... it routes hin to 193.168.1.163 (this seems to be correct according to his LAN )

He will then get a connection refused error..

I have tried to contact support a couple of days ago to see if they need to do something on their end, but no respond from them...

Anyone have any ide what can be done?

-Tor

2

Support must reset the "it's been registered" flag in their Registration DB.

I needed the same 4 days ago.

That will permit the Green "Register" button to show.

1 Like
3

Can you please have him try again? I reset the hub. Also, please tell him to reach out to support directly, so we can link his email address to the hub.

4

@bobbyD do you reckon in the future the dependancy on Hubitat Cloud will go away for initial Hub registration?

Mark

5

Thanks bobby, will do :slight_smile:

1 Like
6

Thanks csteele :slight_smile:

1 Like
7

Isn't there another way to do this via an url that does reset both the hub and the credentials on portal?

8

Just got a message from new owner, and it's working now ! :slight_smile:
Fantastic Bobby :slight_smile:

1 Like
9

The process referenced in this topic has been retired. For help resetting a hub, please contact suport at support@hubitat.com of perform a Soft Reset following instruction in below document:

Soft Reset - Hubitat Documentation