Remote Admin

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1

Is the 3.00 monthly charge per hub? I signed up for it today but I think I still screwed up. I was trying to get remote access to my remote hub but that hub doesn't show up as a registered hub. So I think the only thing I have remote access to is my local hub. Sometimes this thing is so confusing.

2

Tagging Hubitat Support, @bobbyD.

1 Like
3

I just had the same issue yesterday. Sent support an email, they suggested rebooting hub - kind of hard if you can't get to the hub. Checked again this morning, and it was listed. I guess either they nudged something, or it had to Hubitate overnight. Did I just coin a new word?

3 Likes
4

Thank you for reaching out, I'll relay the same message I sent to @jameslslate in the email earlier today :slight_smile:

The Remote Admin license is per account, so if the service is enabled on one hub, it activates the service for all other hubs registered with the same account. I checked your account and the subscription has been active for an hour. If you are still unable to use the service, please go to "Settings", then click "Reboot Hub".

4 Likes
5

Thanks for the reply.

6

So now I know the charge is per account not per hub. I guess that means my issue is really that my registered hubs don't show up on my account. It indicates that I have two hubs but it only shows me one. At least it's narrowed down to something other than the charges per month.

7

I sure don't have an answer for this but all of a sudden I can see both my hubs. I did nothing but wait and suddenly they show up.

2 Likes
8

:wink: yeah, not so easy to reboot a remote when it doesn’t even show up on your account.

9

And now it is missing again. It is not listed as registered. How many hubs do you show on my account, @bobbyD ?

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Just 5, all but one active.

11

So more hubawaiting.

12

Let's make the hubawaiting shorter. Please see my PM.

13

10/10/21 once more I can only see one of my registered hubs. My local hub does not show up.

14

This is a known issue with my.hubitat.com that is under investigation. A workaround is to reboot the hub from Settings. If you need to access the Remote Admin services, you can go to the Remote Admin Portal directly.