Reliability issues and firmware updates

Different platforms have different ways of dealing with faulty devices. I cannot speak for Wink, never used it.. But I can say with absolute certainty, based on months of work I did with the Smartthings team on Schlage locks, the way the ST hub deals with bad devices is to reboot the Z-Wave radio.. Yep... When a message isn't received and ack'd within a period of time, the ST hub reboots the Z-Wave module. Of course, that has positive benefits as it bring up a refreshed Z-Wave stack but it also causes any messages/commands send around that time to be lost as collateral damage.

I don't think the HE hub reboots the Z-Wave radio when a device fails to respond. This may explain why the Schlage locks, especially older firmware models, do not work as well on Hubitat. But that's purely speculation on my part.

I am curious as to how you confirmed this, especially for Z-Wave. I don't think anyone on this forum, except for HE staff, has access to those kind of tools. I wish I did, but cannot justify the cost.

If devices are dropping off the mesh, then one cannot realistically expect rules to work 100% of the time. It's my opinion, but I suggest stepping back and objectively trying to determine exactly where the mesh issues are. For example, I see that you have some Z-Wave repeaters, I created a driver that has some built-in diagnostics that can help you see if the repeaters are working. It says it's for Iris, but it'll pretty much work with any Z-Wave Plus repeater. It has a frame test that you can run repeatedly that will report any packet loss between the hub and the device.

That might be a place to start.

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