Thanks, I thought the firmware update was done, but clearly not! It ran through 90 minutes plus, saying 10%, 20% done etc. I will try it again!
Just to confirm, the firmware update fixed the issue. Many thanks for your help.
I'm at a loss guys. I bought 10 Parasoll zigbee sensors, installed the drivers through HPM and connected one of the devices following the instructions (a couple inches from my C-8). Devices detected but not relaying info (open/closed status doesn't change and battery says 0%). I tried the firmware update also following instructions (Live Logs window open - watching for feedback. It still says "Looking for firmware updates after 2 hours). Odd thing is that this same sensor and process worked fine at home on my old C-7.
Any suggestions would be greatly appreciated. The answer may be somewhere back through the conversation but I'm looking at three years of Q&A and I'm lost.
I had the same problem until I tried this nice little app. Once installed use the Advanced Zigbee Pairing and then Hub Only. Follow the instructions, it should pair very fast and actually complete the pairing process and then you will see open/close activity. Oh and BTW, no need to place the sensor 1/2 in from the hub when doing this, I had the sensor about 5-6 ft away and everything worked the first try around. After the initial pairing, place the sensor wherever you want, mine are almost 100 ft away and work perfectly
Thanks! I'll give it a try!
Nelson, OK I've done the steps you outlined. Installed the Mapping app, and paired my first Parasoll. Hovering over the devices address says "click to add this device to the Interview queue" but clicking doesn't do anything. Also, the device still shows 0% battery and does not respond to open and close. I am going to try deleting the device, pull the battery and maybe start with a fresh contact senso out of the box. Any other suggestions would be appreciated.

Have you tried the DLV procedure?
Usually helps with ZigBee 3.0 pairing issues. ![]()
Oh Man! That did it! Double Luck voodoo did the trick! Thanks to all in the group!
Now to configure the other nine sensors...