I started over like 20 times already, not working, I'm in the na02, I have ST and HE server hubs in the same unmanaged switch, port 5 and 6, plus the other 2 HE hubs are in the same switch, between HE hubs everything is fine but not with ST, I never get the connected in green when adding the key created in the server, I even tried choosing ST, HE LAN or HE Internet, all got errors( I know it's wrong choosing HE for ST hub) . The 4 hubs are in the same LAN with reserved IPs, is not something that I don't know how to install the code in ST because I still have WebCore, NST Manager, Neato and others installed and running fine.
The next step is in/on the SmartThing app... which I can't screen cap easily.
First, I opened a browser to my "server" hub and went into the ST server Instance and grabbed the Key.
In the ST App, I clicked Automation at the bottom, SmartApps at the top tab and HubConnect Remote Client.
Then I clicked Connect to server Hub and entered the IP address of the Hubitat Hub. Tapped on "not connected" and the Key field shows, I paste in the Key and again tap on not connected which should become 'connected.'
"Timeout" is what you get when they can't talk to each other. You've got two solid indicators.. the Periodic Ping (appHealth) [which we just disabled with // ] and they ip+key.
Can you hit your Dashboards from outside your home?? ST is cloud, therefore the connection is made from ST Cloud to Hubitat Cloud and then to your hub.
I'm pretty sure nothing is wrong with the network, as I said, I have everything in one unmanaged switch, the 4 hubs have reserved IP, the router is Google WiFi and this doesn't have any complicated configuration, just the basic, like reserved IP or port forward, but nothing else. I had in the past Tomato installed in 2 Netgear R7000 but I got better coverage with Google WiFi at the cost of no advanced features like VPN, bi LANs, and a lot of other security features.
Don't worry @csteele , I will uninstall everything, I wanted to transfer some ST stuff to my HE hub and eliminate native hublink from other HE hubs but it was working like that just fine, so the world is not ending for me. Thanks for trying!