I'm a long time user of ST. As we are all aware, ST started becoming really slow and down a lot. I searched and found HE. Local stuff... I like that so I made the switch this week. Setting up motion sensors, light switches was easy as in ST. Now it came to the more important part... Triggers and rules. Maybe I'm just not understanding this part but here it goes.
I use LIfe 360 for Presence. I have 3 people in house. HE does see when we are home or away. I've setup when all are NOT present, set HSM to Arm/Away. Fantastic. This works as it should. Now it's time to add a few more to this. I setup a virtual switch called All lights off. When all are gone, HE sets to Arm/Away and Virtual Switch turns all lights off. This is also working great. Now I add my Lock. I'm telling system to Set HSM to Arm/Away, Turn off all lights, Lock door. Well this is where my problem starts. It will not lock the door. Well I should say, sometimes it does. What? yes sometimes.
Dashboard: Not sure how well this works. Sometimes it shows a light is on when in fact it is not. When I hit the Virtual switch to turn all lights ON, all lights do turn on and it will show in Dashboard all are on. Hit the switch again to turn OFF all lights and most will show off. RIght now I have 14 lights. 2 are still showing on when they are off.
Garage Lock (Shlage Connect) This lock was working perfect in ST. My new HE hub is in the same spot my ST hub was. The lock is about 10 feet away from HE Hub. If I manually tell HE to lock door. It takes a good 15 seconds to lock,,. sometimes. I would think this should be instant since it's local? Oh wait there more. From the dashboard I click on the Garage Lock. It's asks are you sure? I say YES. Now it's just saying Sending... This is just crazy stuff. Door does not get locked.
Ok so I kind of gave up on the dashboard and went straight in the Garage Lock device where I can also lock or unlock it. Current state is Unlocked. Click the lock option and....nothing. Am I loosing connection to this device? Is there anywhere in HE were it tells us if the device is connected and working?
Guys, I really like the fact the HE is local processing and don't want to move away. Seems like a great system if I can just get things to work correctly.
Support has been very responsive and I do appreciate all you guys for the help.