Re-registering Hub

In troubleshooting some issues, I deregistered my hub on my account, so it obviously now says "no hubs registered". When I soft reset my hub and it got to the register hub phase it says "this hub is already registered". I have no way to RE-register the hub.

Thanks for any assistance.

Tagging @support_team as they may need to assist at this point.

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Have you tried rebooting your hub from Settings?

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Yes, I’ve rebooted the hub multiple times.

@support any assistance you can provide to just reset my hub/account? I’m happy to just start over and reprogram everything, but I just need that option. Thanks

It's extremely rare that a "start over" is needed. As a result of that rarity, it's probably never going to be the first thing this Community offers as advice. "This Community" is just a few thousand people that also own a Hubitat Hub and have acquired some experience and are willing to parrot it back to new owners. :slight_smile:

Registering the hub enables your cloud account.. which would allow you to access a Dashboard for your local Starbucks, for example. If you're just starting out with Hubitat, it's probably pretty easy to defer that experience for a business day or two. :smiley:

My guess is that you have a valid account ("this hub is already registered") yet the hub cannot reach the internet to phone home ("no hubs registered") and make the connection to the cloud account.

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This was it! I had set a static IP set and static DNS. All valid but based on your input I switched it back to dhcp and all is working now. I was able to re-register the hub. Thanks so much for your assistance.

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