Problem with Hubitat App [Solved]

roberto.grosso.rgr · January 1, 2021, 7:47pm

HI
Using my PC it say i'm correctly registered
Using the app not
i'm hitting my head on it. I need help

rlithgow1 · January 1, 2021, 8:51pm

You can't log in with the app? Make sure your password is correct (you should be able to pull the password from your browser cache. If for some reason you can't, simply do a reset password.

roberto.grosso.rgr · January 1, 2021, 9:51pm

Done many times
Password is correct

rlithgow1 · January 1, 2021, 10:14pm

Is your phone connecting via Wi-Fi to the internet or via lte? If vía wifi disconnect and go through Wi-Fi. I will also tell you to set a reserved ip for the Hubitat

roberto.grosso.rgr · January 1, 2021, 10:20pm

Via WiFi work well thanks
Via Cloud Err404

rlithgow1 · January 1, 2021, 10:41pm

Within the app, under settings you should see select hub. See if that works

roberto.grosso.rgr · January 1, 2021, 10:50pm

Thanks it work now

rlithgow1 · January 1, 2021, 11:35pm

Good deal. As I said, you really want to set a reservation in your router so that the HE always has the same IP

Rxich · January 2, 2021, 1:30am

Great to hear, can you edit thread title to add "solved" so others can have as a ref?
Thanks