Platform update now cannot access webpage

I started to perform the planform update that was released today.

It downloaded and verified the file, it was on applying update for a while, I left my PC and came back to find that my PC went into sleep mode. When I woke the PC I am not able to access the web page foy my hub, just get page cannot be displayed.

I dont think the hub is toally down as I can control items via sharp tools, just not able to log into the webpage using the standard IP, I do have an IP address reservation set up and have confirmed that is present and showing as connected in my router.

Try the diagnostics page at http://<YOUR IP>:8081 and "Restore Previous Version"

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Maybe you just need to reboot prior to restoring the previous version though. You can do that from the diagnostics page as well.

I also cannot access the diagnostics page :flushed::pensive:

I havent rebooted the hub yet either.

Can you PING the Hub?

Try 'finding' the hub using portal.hubitat.com.

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Hub is pingable from the support app - it's online and responding. The hub is running 2.2.3.118.
Please follow oglewon's suggestion - portal should have hub's most recent private IP address.

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Mine changed IP after the update. I had to look for it’s MAC in the router as I had not reserved the IP yet in the router on the new C7.

Thanks all, it was down to the IP changing, when I checked my router it was still showing .65 as the reservation initially but when I checked the second time (just now) it had somehow changed to .77, have again set up the reservation as .65 and it is back online, thanks for the support everyone!

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So I was having a similar problem. I was able to get into the configuration screen. However, i still can't get into the main webpage, and it hubitat is still showing up as offline to google home.

I was able to revert back to an older version, but still no luck. Any ideas what I could be doing wrong? (when i try to do a reboot i get a 401 error, which also seems odd)

Click on log out, and then log in again. That'll be handled more gracefully in the next diagnostics tool version.

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