I have 2 IRIS V2 Keypads that used on ST. I set a friend up on ST and gave him one of the keypads. I had no problem pairing that to his ST system and it worked fine.
When I went to HE I moved mine to HE no problem. Changed my friend to HE and have difficulties getting his keypad to work on HE.
HE says it pairs but it doesn't seem to work. So thought something was wrong with the keypad. I removed and reset mine and took it to his place. Could not get HE to see it at all. Took his to my place and it paired right up. So basically I can get both of them to work on my hub but neither on his hub.
Trying to figure out what could be different. When at his place doing the pairing I am about 1 foot from his hub. At my place about 10 ft. Could that have any bearing on the situation?