I've search all over but can't find how to pair a Ver 1 Ring keypad to my new C7 hub. I want to just utilize it with HSM and no other ring devices. I read somewhere there is a reset hole on the back and something about key 5 but all vague. Would really appreciate some direction . Much appreciated.
Press and hold key 5 for factory reset
Press and hold key 1 for inclusion/exclusion
Bryan I knew you knew the answer but with your new duties, didn't want to bother you again. Just to clarify , do I press the #1 button and put a paperclip into the hole in the back at the same time to pair the keypad or just press and hold #1 ?
Just press and hold 1 button for 5 seconds.
Until they have a chance to update the HE documentation you can check details here for pair/exclude and Factory reset info for the Gen 1 Keypad.
Fantastic! Thank you so much. Last quick question. Presently I have a Ver 2 Iris keypad connected to Hubitat. Can I just add the Ring keypad to my HSM as a second keypad or do I have to remove the Iris keypad.
Should work with both afaik. I have multiple iris keypads, but am awaiting the migration service to move over to my C7 and use the ring keypads.
I'm having trouble pairing the Ring V1 keypad too. I'm pairing it to a C7 hub. It finds it, and then has a really long number pop up and it wants me to input the first 7 digits. I don't see any number like this on the device label? If I just skip it and don't enter anything, it doesn't finish pairing.
It should be a 5 digit number on a label with a QR code on the back of the keypad (remove from the mounting bracket to see it).
Once you find the DSK, I had some struggle getting these to join the first time. Took multiple attempts and not sure if it was related, but they finally fully joined when I paired them disconnected from power (and it also followed a factory reset). So once you find those 5 digits, if it still seems to struggle to pair, try disconnecting from power.
I was wondering how you are able to disconnect the Ring keypad from power if its a sealed rechargeable battery which can not be removed. Much appreciated. I'll be soon trying to join mine and have been following posts like this .
As in joining the device when connected to battery power instead of joining while the supplied charging/power cable is plugged into the device. May make no difference in practice, but if you have issues could be worth a try.
What worked for me in pairing the keypad was rebooting the hub. Then it paired properly immediately. But I did learn in the process of trying a hundred times that if I deselected all the boxes in the S2 pairing popup, it reported those first 5 numbers- helpful until @Brandon pointed out where on the keypad that number was (below the QR code).