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Continuing the discussion from How to get support when all 3 HUBs MAC address is unrecognized:

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@mlehrer571 can you get to the hub via yourhubip:8081 ?

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We've received your case, and checked your hub and it seems active and connected to the cloud, do you mind sharing more details about the issue you are experiencing?

@mlehrer571 I also sent you a private message, if you prefer to respond privately.

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