Off to a really bad start

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1

I bought the hE and I want to play around with it before moving off of Wink.

I wanted to start with a random Jasco/GE in-wall dimmer. I figured it's powered, it was a breeze with wink, etc.

I excluded it from wink, then removed the switch. I excluded through HE, then tried to add it.

Nothing.

I have excluded it via Wink and HE no less than 12 times over the past few hours. Nothing.

So, I then tried a Dome door sensor which I excluded from Wink AND did a factory reset. Nothing.

Here's the thing, the HE hub is ~10 feet from both of these items, and there is sightline between them a HE.

Am I an idiot? Wait, don't answer that. What am I missing? Or what am I not doing?

2

The GE's have a known issue of not letting go.


I followed this video and Then ran an exclude after and was able to pair mine. I'm not sure about the dome, but I have some gocontrol contact sensors that I had to google the reset and then remove the battery, place my hub in discover and pop the battery back in and that went right into pairing mode if you reset them. I hope that helps? It's super frustrating. I've been there.
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3

Try powering the Wink Hub off, then try doing the HE Z-Wave Include.

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4

Make sure to factory reset the devices BEFORE trying to add to Hubitat

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5

Seriously recommend you watch last night's Hubitat Live! - half the discussion was about moving from other platforms, such as Wink, to Hubitat.

You should definitely start with a powered device (like the light switch). However, in addition to excluding it, @mike.maxwell recommended:

  • Factory resetting it.
  • Making sure the other z-wave radio is off (i.e. Wink hub is turned off) before attempting to pair it.

To which I will add - make sure you first add all your powered devices HE, do a z-wave network rebuild and then add your battery powered devices.

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6

Can I assume you tried to add it is a Z-Wave device? Assuming that's what it is, of course. (The Dome certainly is. GE/Jasco makes a Zigbee switch too, but the Z-Wave ones seem to be far more popular.) I'm assuming Wink didn't make you choose what protocol of device you were adding, but Hubitat does. Sounds like you may have chosen Z-Wave given that you tried a general exclusion on Hubitat, but I figured it was still worth asking. :slight_smile:

Otherwise, the above advice is certainly good! If you haven't tried already, it also can't hurt to restart your hub (actually shut it down and leave it off for at least a few seconds, then turn it back on). Rarely, I've heard people write about radio problems that get resolved in that way. Just do it politely (from Settings, not yanking the power) and don't go crazy with this (only try it once).

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8

@april.brandt Thanks, did that, and nothing.

9

@philtor Did that too, nothing.

10

Thanks @aaiyar I did watch, thanks for doing that. Still nothing though.

11

@bertabcd1234 yes, it's zwave (plus, I believe?) Restarted the hub, and still nothing. In addition to the above.

12

A couple of basic questions. Are you in the US? with US Hubitat hub? and US z-wave devices?

Check your Z-wave Status set to enabled under Z-wave Details And the secure join button should say Locks Garage Doors, and not All Secure z-wave.

image

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13

Restart or reboot? There's a difference between the two as indicated by @bertabcd1234 (and previously by @waynespringer79)

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@aaiyar I shut it down then rebooted it. Assuming that's wrong, how do I bring it back up after shutting it down?

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15

That's correct - assuming you did what @bertabcd1234 recommended. There are two choices:

  1. Shutdown, disconnect power, wait 30 secs, reconnect power
  2. Reboot

You want #1.

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16

This! Sometimes the radios compete with one another.

17

@jon1 yep, those are my settings.

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@aaiyar did #1, no difference. Man!

19

When you exclude the device in HE, open a seperate HE tab and watch the logs. I would run the exclude more than once watching to make sure you get an exclude succeeded message.

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20

HIGHLY recommend doing this.

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21

@zarthan at least something... the exclusion runs but there is no success.