No Response from Hub on Local Network

🛎️ Get Help
1

Hello all,

Over the past few weeks, my C7 hub has repeatedly become non-responsive when I am on my local network. All automations fail to run, and I am unable to connect to the hub using its reserved IP address, but my router shows that the hub is connected and I can connect to the diagnostic tool. I am not able to connect through the cloud either. The light on the hub is green the entire time. After rebooting the hub I can connect, but after varying periods of time, the hub again becomes unresponsive.

My hub is connected to the router through a switch and it had previously ran without issue. I cannot think of any changes that I made to my hub that preceded these issues.

Things I've Tried:
-Shutting hub down and removing power x 1 min
-Finding the hub through the portal (hub shows on the portal, but when I try to connect, the page will not load)
-Connecting using different devices (PC, iPhone using IP address, and iPhone app)
-Disabling custom code
-Decrease database size by limiting event/state history
-Reviewed logs/runtime stats/hub info for glaring issues

These issues have been happening for a few weeks now. I was originally running 2.2.6.140 and I am now running 2.2.7.124.

I am not the most tech-savvy person, but I am usually able to troubleshoot issues. I've looked around on the community for a solution, but at this point, I think I am out of my league. Any help/suggestions would be greatly appreciated!

@gopher.ny

2

What do your logs indicate? My suspicion is that there is database corruption, and that you need to perform a soft reset. Be sure to download a recent backup before doing the soft reset.

2 Likes
3

Thanks for the response. There are no errors in the log, and I don't see anything that would be spamming the hub and overloading it. If there is a database corruption, would a soft reset with a restoration of recent backup reintroduce that corruption?

4

Check your runtime statistics section if you can. Check all of the options and look at what are top consumers of time in Miliseconds. Then check those device configurations. Check this periodically so youbcan see what are your top consumers.

Do you have allot of lan/cloud based devices attached to the hub?

1 Like
5

I've been reviewing the runtime stats, and from what I've seen in other posts, I don't think my stats are out of the ordinary. I have my Ecobee thermostat and my Echos connected. They are my top consumers, but I believe that is to be expected. My overall device busy time is at 1.4% and ~3% for the apps.

6

I second a soft reset. Please take a current backup from Settings - Backup and restore, do a soft reset, and restore it right back. I'll check the hub again afterwards.

1 Like
7

I appreciate all of the help. I just did the soft reset and restored it from a backup. I'll keep an eye on the hub to see if things are good to go!

1 Like