I have a brand new Hubitat Elevation. Straight out of the box, no power. No blue light or green light. I tried resetting with the button on the bottom and it still will not power up? I bought direct from Hubitat. What do I do??
You should make a warranty claim here:
Also tagging @bobbyD.
P.S. I would test the power supply by using any other USB 5V, 1A supply.
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In addition to creating the warranty claim as suggested above, you can also send me a private message, here, so I can get your case started. We are very sorry for the inconvenience that this may have caused to you or your family.
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I do not have another power supply or cord. The only thing I have is an iPhone cube. I tried that and it would not work. I also tried plugging into the USB outlet on my surge protector and still didn't work.
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Not sure what info you need? I filled out the warranty form.
We got it, thank you. Please see my private message.
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I dont know how to look at private messages on this site
Click on your icon in upper right corner, then click on email icon.
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