I just got the C7 hub in today and started to try to add my switches.
I was able to add 1 Inovelli Black Series On/Off switch successfully.
Unfortunately, when I try to add the Red Series dimmer switches (LZW31-SN), I can never get them to add. It never asks for the zwave code. I have excluded and included them multiple times, and even unplugged and replugged the hub in.
I do get the code on my Red Series on/off switch (LZW30-SN), but then it times out and never allows me to set a name.
I am also not getting a code supply popup on my LZW31 (Black Series Dimmer switch).
It sounds like you could be dealing with range issues.. Make sure you start with mains powered devices.. and start with the ones closet to the hub and move outwards..
I have a few questions:
Q: when you unplugged the hub, did you make sure it was safely shut down? Please say yes
Q: are there any errors in the logs? Please share any errors you see. It will help to diagnose.
Try doing an exclude even though it's not added and see if your hub excludes an unknown device.
I tried with the first switch (LZW31-SN) that is right next to the hub. Got stuck on initializing. I then moved to the LZW30 (Black Series on/off switch) which is further than the LZW31-SN and that one paired up just fine.
given you said that, go through the exclusion process on your hub with that device even though it's not connected. Watch your logs. You'll want to see something along the lines of successfully excluded unknown device. Then try to include it again. Maybe with the hub closer to the device.
I am having this same problem. I have a LZW31-SN very close (2 feet) to my brand new hub and it is my first attempt to pair any Z-Wave device. I have had a lot of trouble. It is stuck on "Initializing" currently.
Previously today I did manage to get it included one time after several tries but it would not take any commands, despite sending power meter reports, so I excluded it again.
Logs are the same:
sys:12020-07-27 05:23:23.731 pm warnZ-Wave Secure Inclusion failed, the device needs to be excluded then included again.
sys:12020-07-27 05:22:46.235 pm infoZ-Wave Discovery Running
And you saw confirmation in the logs that an unknown device was excluded? If you are seeing that, then there might be another issue going on. Like range.
If you are using inovelli's drivers you will want to pair without security as their drivers don't support S2 .. When the grants popup appears uncheck everything.