New hub - won't power after selecting safe Power off

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1

Hi,

I just got my Hubitat hub C5. I connect the ethernet cable and power and registered it.
Then I updated the firmware, and when it finished I select the option to safe power off, waited for the red light before disconnecting from power.

I moved the hub to it's "final" location, and connected the cables, but it doesn't power any more.

There is no more green, blue or red light in the hub. And I can not access the hub or find it in the registration web page.

Any advice?

2

Have you Tested the power pack ?

3

If you are referring to the USB charger, yes it is working (it charges my phone without any issue).

I also have a USB power meter, and the hub (without the extra dongle connected) draws 5.2V at 0.13 Amperes.

4

And the ethernet cable you have connected works fine and is connected to your router?

5

Yes, I've tried different cables, and connected one of them to my laptop and it worked.

6

It may be time to call in the cavalry (@bobbyD) . . .

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7

Sorry for the troubles. If you didn't do so already, please send us an email at support@hubitat.com. please be sure to include the purchase order details and a shipping address if you have purchased the hub from Amazon.

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